Your animal is very important to us. We would like to assure you that every effort will be made to make your animal's grooming experience as safe and pleasant as possible. Safety comes first for everyone, people as well as the animals, during the grooming process.
Accidents
Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc.. Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accident. If we feel it is serious, and the owner is not on-site, we will seek immediate veterinary care for your pet.
Health or Medical Problems
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. All medical expenses for veterinary care will be covered by the animal's owner upon signing this agreement.
Veterinarian Authorization-Medical Emergencies
This release gives Glow up Mobile pet styling full authorization to seek medical treatment from nearest veterinarian in the case of any medical emergencies while in the care of Glow Up Mobile pet styling. All veterinarian costs and expenses will be the responsibility of the animal's owner.
Current Vaccinations
Pets must be up to date on Rabies and we strongly recommend they are current on distemper. Proof of rabies must be given prior to a grooming appointment. Please have at 1st appointment or send a picture of the paperwork.
Fleas/Ticks
If you pet has any fleas they will be unable to be groomed until the infestation is taken care of and handled under veterinary care.
Dangerous or Aggressive Animals-Refusal of Service
Glow up Mobile pet styling has the right to refuse any services at any time. In the event that your animal is too stressed or becomes dangerous to groom, Glow up Mobile pet styling has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during, or after grooming and client will be charged a grooming fee (for what was done up until that point).
Use of Muzzles
Muzzling does not harm your animal and protects both the animal and the groomer. In some cases, muzzling may even calm a stressed animal, allowing the grooming process to continue. If an animal still acts in a way that is dangerous, Glow up Mobile pet styling has the right to stop grooming services at any time and a service fee will be collected. We do not muzzle unless your pet gives us a reason to. Other methods are used to calm your pet, muzzling is a last resort.
Matted Coats
Pets with severely matted coats require extra attention. Mats in a pet’s coat grow tight, and can ultimately damage and tear the pet's skin, which provides a breeding ground for parasite infestations. Glow up Mobile pet styling will not cause serious or undue stress to your pet by de-matting. Mats can be very difficult to remove, and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process. After- effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense by scheduling regular grooming appointments, every 4-6 weeks. If your pet needs to be shaved to remove matting, by signing below, you acknowledge that you agree to this procedure, and any risk. There will be an additional charge for this process: it is time consuming, and causes extra wear and tear on grooming equipment. The additional charge can be estimated by groomer prior to appointment.
Cancellations/No call, No Show
Because we book out weeks in advance and cancellations can leave an empty block in the schedule that could have otherwise been used by another customer, we ask that any cancellations are made at least 24 business hours in advance.
Payment
Payment is due at time of pick-up. We accept cash, American Express, Visa, MasterCard & Discover.
Satisfaction
Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, we will be happy to make any adjustments when we hand back the pet from grooming. Any inquiries to change the haircut after this period will be charged a service fee.
Photographs
This release authorizes Glow up Mobile pet styling to take photos of your pet for client file and for company website and Facebook page. All photos taken are the property of Glow up Mobile pet styling