We/Us/Our: The Positive Canine
The Client: Client as Named on the Form
1. Liability
1.1. We are insured by Protectivity insurance for Dog Training, Pet Behaviour, Pet Sitting and Dog Walking (up to 6 dogs at one time)
1.2. The client should inform us of any issues that they believe are a direct result of our service provided, within 24 hours of us last seeing the dog(s) to obtain a resolution. Issues raised after 24 hours will not be considered as a fault of our services.
1.3. We will inform the client of any damages or injuries caused to or by the dog(s) to another animal, person or property as soon as the dog is safely back home.
1.4. We strongly advise all clients to have 3rd party public liability insurance for their dog(s). This may be included in their regular insurance but can also be purchased separately, we recommend the Dogs Trust Membership which provides this insurance.
1.5. We cannot accept liability for any injuries or damages caused by the client’s dog(s) to another person, animal or property.
1.6. We will not have any visitors in the client’s home, unless agreed upon otherwise.
2. Responsibilities
2.1. We will provide appropriate care for the dog(s) whilst in the dog(s) is in our care. The dog(s) welfare is our highest priority so we will take necessary steps to prevent harm from occurring to the dog(s) whilst in our care. This can include, but not limited to, ending a walk early if we believe this is in the best interest of the dog(s). An example can be if the weather changed drastically and became unsafe to continue exercising in.
2.2. We reserve the right to choose to walk a dog with other suitably matched dogs at any time, unless a one to one walk has been chosen. As per our insurance, we will never walk more than 6 dogs at any time.
2.3. The client must ensure the dog is always fitted with a collar/harness which holds an identity tag. This must include the clients contact information such as address and phone number. The client may also provide our number on the tag, but should advise us before if they intend to do so.
2.4.1. The client should ensure the dog has a well fitted Y shaped harness for walks where the dog will be kept on a long line. We are happy to advise on harnesses if needed. We are happy to use the client’s walking equipment or use our own.
2.4.2. If required, the client must provide a well fitted muzzle for their dog. The muzzle must allow the dog to pant, drink and take treats to ensure a high standard of welfare. If the client fails to provide a well fitted muzzle for a dog which requires one, we reserve the right to refuse to walk the dog for their own safety. We may offer a pet sit in place of a cancelled walk.
2.5. The client must inform us of any medical conditions the dog has, including allergies, so we may take appropriate steps to prevent harm from occurring.
3. Payment
3.1. The client is responsible for paying for additional expenses which are needed for the dogs care. This includes food, cleaning supplies and emergency/unexpected health care expenses. We shall retain proof of purchase for the client
4. Emergencies
4.1. In the event of an emergency, we shall contact the client on the number(s) listed on our client intake form to inform the client and to gain consent on the client’s choice of action. If a client cannot be reached by phone, we reserve the right to:
4.1.1. Transport the dog to the veterinary clinic listed in the client intake form.
4.1.1. Transport the dog to the nearest clinic if it is a serious injury.
5. Data Protection & Security
5.1. We will keep all keys, house access codes, any security and personal information of the client safe and confidential at all times.
5.2. All of the clients keys & other such property will be returned when requested by the client.