Client Details - Intake Form

Dog Walking: We provide One to One walks or Small Group Walks. Walking slots are approximately 50 minutes long. Our walks will consist of sniffing, exploring and interacting with other dogs where possible. During group walks, we will minimise the use of treats and no toys are permitted, to prevent any resource guarding issues from occurring. During solo walks, toys and treats will be used where appropriate. 

Pet Sitting: Pet sitting takes place in the clients home and includes toilet walks as well as one standard walk a day. Enrichment and mental stimulation is provided as standard during the care. We are happy to continue any basic on-going training for the dog during the sit e.g. house training. If the pet sitting dog is able to be matched with a group, the dog can join us for any group walks we have in that day. Pet sitting dogs who can be left for a few hours in the day receive a discounted rate as we are then able to provide training/walking services alongside their care. If the dog cannot be left for a few hours, e.g. due to separation related behaviours, the rate is higher as we will not leave the dog alone for any period of time during their sit. Pet sitting includes the basic cleaning of the dog’s items (e.g. bed, bowls, walking equipment) and we will of course clean up after ourselves during our stay, however we do not provide a house-sitting service which includes general cleaning of the client’s home. Exceptions can be made and should be agreed upon the signing of this form.

We/Us/Our: The Positive Canine

The Client: Client as Named on the Form

1. Liability

1.1. We are insured by Protectivity insurance for Dog Training, Pet Behaviour, Pet Sitting and Dog Walking (up to 6 dogs at one time)

1.2. The client should inform us of any issues that they believe are a direct result of our service provided, within 24 hours of us last seeing the dog(s) to obtain a resolution. Issues raised after 24 hours will not be considered as a fault of our services.

1.3. We will inform the client of any damages or injuries caused to or by the dog(s) to another animal, person or property as soon as the dog is safely back home.

1.4. We strongly advise all clients to have 3rd party public liability insurance for their dog(s). This may be included in their regular insurance but can also be purchased separately, we recommend the Dogs Trust Membership which provides this insurance.

1.5. We cannot accept liability for any injuries or damages caused by the client’s dog(s) to another person, animal or property.

1.6. We will not have any visitors in the client’s home, unless agreed upon otherwise.

 

2. Responsibilities

2.1. We will provide appropriate care for the dog(s) whilst in the dog(s) is in our care. The dog(s) welfare is our highest priority so we will take necessary steps to prevent harm from occurring to the dog(s) whilst in our care. This can include, but not limited to, ending a walk early if we believe this is in the best interest of the dog(s). An example can be if the weather changed drastically and became unsafe to continue exercising in.

2.2. We reserve the right to choose to walk a dog with other suitably matched dogs at any time, unless a one to one walk has been chosen. As per our insurance, we will never walk more than 6 dogs at any time.

2.3. The client must ensure the dog is always fitted with a collar/harness which holds an identity tag. This must include the clients contact information such as address and phone number. The client may also provide our number on the tag, but should advise us before if they intend to do so.

2.4.1. The client should ensure the dog has a well fitted Y shaped harness for walks where the dog will be kept on a long line. We are happy to advise on harnesses if needed. We are happy to use the client’s walking equipment or use our own.

2.4.2. If required, the client must provide a well fitted muzzle for their dog. The muzzle must allow the dog to pant, drink and take treats to ensure a high standard of welfare. If the client fails to provide a well fitted muzzle for a dog which requires one, we reserve the right to refuse to walk the dog for their own safety. We may offer a pet sit in place of a cancelled walk.

2.5. The client must inform us of any medical conditions the dog has, including allergies, so we may take appropriate steps to prevent harm from occurring.

 

3. Payment

3.1. The client is responsible for paying for additional expenses which are needed for the dogs care. This includes food, cleaning supplies and emergency/unexpected health care expenses. We shall retain proof of purchase for the client

 

4. Emergencies

4.1. In the event of an emergency, we shall contact the client on the number(s) listed on our client intake form to inform the client and to gain consent on the client’s choice of action. If a client cannot be reached by phone, we reserve the right to:

4.1.1. Transport the dog to the veterinary clinic listed in the client intake form.

4.1.1. Transport the dog to the nearest clinic if it is a serious injury.

 

5. Data Protection & Security

5.1. We will keep all keys, house access codes, any security and personal information of the client safe and confidential at all times.

5.2. All of the clients keys & other such property will be returned when requested by the client.

Terms & Conditions for Bookings

 

• Prices are subject to change at our discretion however we will always honour the price you have been quoted for up to one month within being quoted.
• Payment is payable at the time of booking(s) to secure the slot(s).
  Recurring weekly walking slots can be paid monthly at the start of the month (1st) or weekly on each Sunday of the month. Invoices avaliable on request.
• Pet Sitting Services require a 50% non-refundable deposit at the time of booking to secure the dates, with the remainder being paid on the first day of the sitting.
• Behaviour Consultations require a £30.00 non refundable deposit at the time of booking to secure the slot, with the remainder due on the day of the consultation.
• Package bookings must be paid as a whole in order to receive the discount.
• Payments 3 or more days late will incur an additional late fee charge of £5.00 per day.
• Cancellation policy for Behaiour, Training & Walking: sessions cancelled by the client with less than 48 hours before the start of the service will be charged at full price. 
• Recurring weekly slots will be held for each client indefinitley, if 3 or more slots are skipped within 3 consecutive months, the slot may be withdrawn.
• If a walking session is rescheduled by us with less than 7 days notice, clients are entitled to a full refund.
  If a pet sit is cancelled by us, clients are entitled to a full refund
• The Positive Canine uses Positive Reinforcement methods, and no aversive methods will ever be recommended or accepted for training. We are more than happy to discuss this in more detail to explain the reasoning behind our choices.
• We are happy to help clients change over from aversive training methods into force free methods. Aversive training methods include: choke chains, pet corrector, spray bottles, prong collars, E collars or physical or psychological intimidation.
• All dogs undergoing training sessions must be controlled by an adult over 18, however children are welcome to attend to observe and take part in appropriate sessions.
• We may require the dog to undergo a veterinary health check prior to proceeding with training and behaviour modification; this is because underlying medical conditions can affect behaviour. This helps not only your dog, but also ensures the training is effective.
• The Positive Canine does not claim to resolve all issues within a few sessions, especially more complex issues such as reactivity, separation anxiety or resource guarding. Results will also depend on how long the issues have been occurring for. We aim to give our clients the necessary knowledge and tools to continue the training outside of training sessions.