Late Cancellation & No Show Policy
Overnight Boarding Cancellation Policy
A notice of five business days is required for a boarding cancellation. 50% of scheduled reservation will be due for a late cancellation and 100% of scheduled reservation for boarding no show.
Cancellation and no-show fees are required because when we reserve space for your pet we are turning away other boarders interested in the space. We consistently have a waiting list of people trying to reserve space in our facility. Proper notification for a cancellation gives us enough time to fill the space with another boarder. Additionally, we pay to staff the facility based on scheduled reservations. Cancellation fees will be added to your account and an invoice will be mailed to you. Failure to pay no-show and cancellation fees will result in your account being sent to collections.
Overnight Boarding Holiday Cancellation Policy (Thanksgiving & Christmas)
We require a 10 day cancellation notice for all reservations in November – December (the Thanksgiving and Christmas holiday season).
Cancellations without proper notification will be charged 50% of the boarding reservation. No shows will be charged 100% of the reservation.
A 24-hour advance notice is required to reschedule a day care reservation. Without proper notification, you are still responsible for paying for the days you have reserved. If you have a day care package, you will lose the day from your package if you do not give proper notice or do not show up.