• New Patient Packet (Part 1 of 3)

    Please allow 10 min to complete this form. Please have you insurance card handy and a list of medications.
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    If you have Medicare please note our practice is no longer accepting new Medicare patients. On Oct 1 2025, CMS has passed new guidance indicating Medicare patients must be seen in person once per year and within 6 months from an initial appointment. Due to this new guidance our practice is no longer accepting new Medicare patients. 

  • If you are filling out a packet to request/make a new patient appointment, please note we do not have urgent appointments. 

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    We are currently scheduling new patients for early January 2026

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  • Please note: Our providers are currently accepting new patients ages 15 and up. 

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  • Insurance - Primary Coverage

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    SELF PAY PATIENTS

    Patients who do not have insurance at the time of service will be considered self-pay. Payment for each visit must be made in full at each visit.

    New Patient Evaluation: $300

    Follow up appointments: $150 for 20 min , $200 for 40 min

  • You will complete your insurance submission information in Part 2. Be sure to have your insurnace card, as you will be asked to take a picture/upload a picture of the front and back. 

    Please refer to our website for the most up-to-date information on insurance carriers. 

  • Financial Policy

  • I authorize release of any information acquired in the course of treatment necessary to complete and file medical claims to my insurance company or Medicare on my behalf. I hereby acknowledge financial responsibility for costs of services rendered for me or for the person whose account for which I am acting as guarantor. I authorize (assign) any insurance or Medicare benefits to be paid directly to Raleigh Wellness Behavioral Health or its assignees. I am responsible for any non-covered services, supplies, co-payments or deductible. This acceptance and assignment will be in force for all future services by all practitioners from this office.

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  • Privacy Practices - HIPAA

  • I have reviewed the Notice of Privacy Practices for Raleigh Wellness Behavioral Health. I understand that as part of my health care, Raleigh Wellness Behavioral Health maintains electronic records that contain Protected Health Information I understand that Raleigh Wellness Behavioral Health maintains a Notice of Privacy Practices that provides a complete description of Protected Health Information uses and disclosures. Raleigh Wellness Behavioral Health reserves the right to revise its Notice of Privacy Practices anytime. The most recent version of this Notice is displayed is available on the practice’s website. I hereby give my consent for Raleigh Wellness Behavioral Health to use and disclose protected health information about me to carry out treatment, payment and healthcare operations.

    With this consent, Raleigh Wellness Behavioral Health may call my home or other alternative location and leave a message on voicemail in reference to any items that assist the practice in carrying out treatment, or payment and healthcare operations. This includes, but not limited to appointments, reminders, insurance items, and labs. With this consent, Raleigh Wellness Behavioral Health may mail to my home or other location, any items that assist the practice in carrying out my care. However, the practice is not required to agree to my requested restrictions, but if it does, it is bound by this  agreement. I may revoke my consent in writing except to the extent that the practice has already made disclosures in reliance upon my prior consent. If I do not sign this consent, or later revoke it, Raleigh Wellness Behavioral Health may decline to provide treatment.

    I understand that after treatment begins, I have the right to withdraw my consent to treatment at any time and for any reason. However, I will make every effort to discuss my concerns about my progress with my provider before ending treatment with them. I understand that no specific promises have been
    made to me by my provider or anyone at Raleigh Wellness Behavioral Health about the results of treatment, the effectiveness of the procedures, medications that will be prescribed, or the number of sessions necessary for treatment to be effective. Providers may terminate their care agreement for non-compliance by patient such as not keeping up with follow up appointments, not taking medications and defaulting on payment obligations.

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  • Psychiatric History of Present Illness

  • Medical History

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  • Waiver of SMS Confidentiality Release , OPT IN/OUT

  • By providing my cell phone and signing below, I understand that I give Raleigh Wellness Behavioral Health permission text me on the phone number/s given. Furthermore, I understand that text is not a HIPAA compliant form of communication, nor is information protected in anyway other than passwords. I waive any and all liability for Raleigh Wellness Behavioral Health in the event of information disclosure that resulted from the use of text/SMS data. 

    Upon receipt of your New Patient Packet, staff of Raleigh Wellness Behavioral Health will text you to schedule your initial appointment. You will be given the opportunity to opt in to receive text communications from our office with the following: "To receive text messages from Raleigh Wellness Behavioral Healyh, reply 'YES' to subscribe"

    At any time during your communications with our staff you can Reply "STOP" to opt out of SMS messaging. Please note that if you opt out, you will not receive text reminders the day of each appointment and you will not receive the link to your video appointment. 

    The Notice of Privacy Practices can be found on our website: https://www.psychiatryraleigh.com/notice-of-privacy-practices

    The complete SMS compliant Privacy Policy can be found on our website  https://www.psychiatryraleigh.com/smscompliantprivacypolicy

    By signing below, you agree to receive text messages from Raleigh Wellness Behavioral Health related to your appointments and patient account, (including messages regarding medications and provider messages.) Messages and data rates may apply. Message frequency will vary.

     

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  • Authorization for Disclosure of Medical Information Form

    Right to access for friend, family member, or caregiver.
  • Due to the Privacy Act please list names of anyone you would like to have access to your medical information. Please understand that without your consent, we will deny any request for information to family members. Only the names listed below will be given any information regarding your medical condition.


    I hereby authorize Raleigh Wellness Behavioral Health’s staff and providers to disclose or obtain my protected health information to/from the following:

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  • Please read the following: You have the right to revoke this authorization at anytime by notifying Raleigh Wellness Behavioral Health in writing. The revocation will be effective on the date notified and will not apply to all information that has already been released in response to this authorization.

  • Practice Policies

  • APPOINTMENTS: Services are by appointment only. This time slot has been reserved just for you. In the event of an emergency, every effort will be made to work you into the schedule. It is recommended that you check-in for your virtual appointment 5-10 mins prior to the start time of your appointment. If you are 10 minutes or more late for your appointment, your appointment will automatically be cancelled and you will be considered a “no show”. This is considered a missed appointment. If an appointment is missed, you will be billed according to the scheduled fees.

    CANCELLATIONS: Cancellations must be made 24 business hours in advance (not including weekends and holidays). Cancellations made less than 24 business hours in advance, or no-show appointments, will be charged a missed appointment fee. If you have incurred this fee, it will be taken automatically from a credit card on file and all patients are expected to keep a zero balance. Insurance will not pay for missed appointments. (In the event that you need to cancel an appointment on Monday, cancellation must be done on Friday in order to avoid being charged.) New patient missed appointment fee is $300. Follow up missed appointment fee: 20 minute follow up is $75, 40 min follow up is $150. Reminder texts and/or emails are considered only a courtesy. You are ultimately responsible for keeping a record of the day and time of your appointment. Please note that we are unable to accept text messages to cancel an appointment. Please call the practice for cancellations or cancel through your breeze app.

    PAYMENT POLICY: Raleigh Wellness Behavioral Health requires payment in full at the time of service. Based on insurance verification at the time of your appointment, administrative staff will charge your card on file with copay, deductible or co-insurnace. New patients: credit card on file will be charged 1 business day prior for your copay, deductible or co-insurance.

    After your insurance processes your claim should there be a balance, the card on file will be charged for the remainder balance. It is expected that all patients maintain a zero balance. You are required to keep a credit card on file with this office in the event of a no-show appointment/late cancellation. If you are not the card holder or provide fraudulent information you agree to take full responsibility for any charges made by Raleigh Wellness Behavioral Health on the card you provided.

     

    CONFIDENTIALITY: What is shared between you and your provider will be held in strict confidence unless safety is of concern. Please see the Patient Privacy Notice for more specific details about your Private Health Information. Information will only be shared if the patient has signed a release of information. Please be aware that the following circumstances are exceptions to confidentiality: a) Patient is a physical danger to self. b) Patient is a physical danger to others. c) Child or elder abuse/neglect is suspected.

    MESSAGES: All messages will be returned as promptly as possible but no later than 2 business days. No messages will be checked outside of office hours. There is no on-call service so if you need urgent assistance, please refer to the emergency contacts provided on our website.

  • REFILLS: Patients must be seen every 3 months in order to receive a refill. Refills will be provided during patient appointments. If you require a refill outside of the appointment please contact your pharmacy to submit a refill request. Please allow 2 RWBH business days for refills to be processed.

    TERMINATION: Termination of treatment by Raleigh Wellness Behavioral Health can be initiated by the patient or the provider. Your provider may choose to terminate you from the practice due to non- compliance, medication abuse, missed appointments, office policy violations, conflict of interest, etc.
    Upon termination you will receive written notification. Raleigh Wellness Behavioral Health will provide care for 30 days after the termination date and will provide additional resources if needed.

    PAPERWORK/FORMS: All paperwork and forms are to be completed during a patient appointment. Please provide the provider with the form in advance so it can be reviewed and the appointment can be dedicated to its completion.

    INSURANCE: Our providers are credentialed with several insurance providers. If we are not contracted with your insurance carrier, you are responsible for full Self Pay rate payment at the time of service. If you have a deductible, you are responsible for paying each visit in full at the contracted rate for your insurance carrier until you have met your deductible obligation with the carrier. If your insurance carrier requires a co-payment, this is to be paid at each visit. Please notify the office if you have a change in insurance coverage. Authorizations for your first visit are your responsibility. You are responsible for payment for services rendered regardless of any determination made by an insurance company. 

    MEDICATION POLICIES:

    • I am responsible for my medications. I will not share, sell, or trade my medicine.
    • I will not take anyone else’s medicine.
    • I will not increase my medicine until I speak with my provider.
    • Controlled Substances prescribed may not be replaced if it is lost, stolen, or used up sooner than prescribed.
    • I will keep all appointments set up by my provider (e.g., primary care, physical therapy, mental health, substance abuse treatment, pain management)
    • If I break any of the rules, or if my provider decides that this medicine is hurting me more than helping me, this medicine may be stopped by my provider in a safe way.
    • If I have questions, I will talk to my provider about this agreement and I understand the above rules.
    • I (patient listed above), have reviewed the Medication Policies of Raleigh Wellness Behavioral Health and understand and agree to these policies.

     

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  • Practice Policy on Patient Accounts

  • We do not carry patient balances. All fees are due at the time of service. A valid credit card or debit card is required by all patients. If there is an unpaid balance on your account any pending follow up appointments are subject to cancellation.

  • By​ ​signing​ ​below,​ ​you​ ​agree​ ​to,​ ​approve,​ ​and​ ​understand​ ​all​ ​of​ ​the​ ​following:

    1.       Upon scheduling my new patient appointment I will provider Raleigh Wellness Behavioral Health a valid credit card. The card will be charged $300 should I not show or cancel same day of the new patient appointment.

    2.      In the event of a missed follow up appointment without proper 24 hour cancellation, the card on file will be charged: $75 for missed 20 minute follow up or $150 for a 40 minute follow up.

    4.       After your insurance processes your claim should there be a balance, the card on file will be charged for the remainder balance as it is expected that all patients maintain a zero balance.

    5.       You have the right to request an invoice/statement at any time.

    6.      Raleigh Wellness Behavioral Health will not be held liable for any fraudulent charges made to the credit card account.

    7.       If you are not the cardholder of the credit card, you agree to take full responsibility for any charges made by Raleigh Wellness Behavioral Health to the card you have provided.

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  • Telemedicine Patient Agreement

  • Raleigh Wellness Behavioral Health accepts and bills insurance for Telemedicine visits.
    Benefit investigation is done by the administrative staff for general mental health benefits. It is the patient's responsibility to know coverage for Telemedicine. Self pay rates will apply should the patient not have  Telemedicine/Telehealth coverage.


    Self pay Telemedicine visits (patients with no insurrance)are $150 for a 20 min follow up, $200 for 40 min follow up and $300 for a new patient visit.


    DURING YOUR SESSION:
    The provider will introduce him/her selves.

    You will be asked to confirm the state you are in at the time of your appointment, and the state where you live. You may also need to show a photo ID.

    Patients under the age of 18 will need to be accompanied by a parent or guardian for the duration of the video session.

    A report of the session will be placed in your medical record. You can get a copy from your provider.

    All laws about the privacy of your health information and medical records apply to Telemedicine.


    TELEMEDICINE POLICIES:

    Providers are licensed to practice in the state of North Carolina. The North Carolina Medical Board deems that the telemedicine appointment is “happening” at the location of the patient, therefore patients must be physically in North Carolina at the time of each appointment. If at the time of your appointment you inform the provider you are not in North Carolina, the visit will have to terminate and the patient will incur a *missed appointment fee as the appointment did not occur. 

    Your provider uses HIPAA compliant software for Telemedicine through Doxy. You are required to be in the virtual Doxy waiting room at least 5 minutes prior to your scheduled appointment time. Checking in tardy (9 minutes or more) will result in a *missed appointment fee.

    If a patient "no shows" or cancels an appointment with less than 24 hr notice this will result in a *missed appointment fee.


    Not having Wi-Fi or having a poor connection due to using your data plan is considered missing your appointment and will result in a *missed appointment fee. 


    If your Telemedicine session does not start within 5 mins of your appointment time please call the office.


    The card on file will be charged the morning of your appointment prior to initiating your Telemedicine visit.

    Providers have the discretion to determine whether or not to continue Telemedicine appointments.

    *Missed appointment fees ($75 for 20 min, $150 for 40 min, $300 for new patient)

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  • Surprise Billing Protection Form

  • The purpose of this document is to let you know about your protections from unexpected medical bills. It also asks whether you would like to give up those protections and pay more for out-of-network care.
    IMPORTANT: You are not required to sign this form and should not sign it if you didn’t have a choice of healthcare provider when you received care. You can choose to get care from a provider or facility in your health plan’s network, which may cost you less. If you would like assistance with this document,
    ask your provider.

    Take a picture and/or keep a copy of this form for your records.

    This notice applies if this provider or facility is not in your health plan’s network. This means theprovider or facility does not have an agreement with your plan.

    Getting care from this provider or facility could cost you more.

    If your plan covers the item or service you are getting, federal law protects you from higher bills:
    • When you get emergency care from out-of-network providers and facilities, or
    • When an out-of-network provider treats you at an in-network hospital or ambulatory surgical center without your knowledge or consent.

    Ask your health care provider if you need help knowing if these protections apply to you. If you sign this form, you may pay more because:
    • You are giving up your protections under the law.
    • You may owe the full costs billed for items and services received.
    • Your health plan might not count any of the amount you pay towards your deductible and out of-pocket limit.

    Contact your health plan for more information. You shouldn’t sign this form if you didn’t have a choice of providers when receiving care. For example, if a doctor was assigned to you with no opportunity to make a change. Before deciding whether to sign this form, you can contact your health plan to find an
    in-network provider or facility. If there is not one, your health plan might work out an agreement with this provider or facility, or another one.

    Estimate of what you will pay
    Out-of-network provider(s)or facility name: Raleigh Wellness Behavioral Health

    Total cost estimate of what you may be asked to pay: New Patient Visit $300, Established 20-30 min appointment $150 , Established 40 min appointment $175

    Call your health plan. Your plan may have better information about how much you will be asked to pay. You also can ask about what’s covered under your plan and your provider options.

    Questions about this notice and estimate? Call the practice

    Questions about your rights? Visit https:/
    www.ncleg.gov/EnactedLegislation/Statutes/HTML/BySection/Chapter_58/GS_58-3- 200.html for more information about your rights under N.C. state law.

    By signing, I give up my federal consumer protections and agree to pay more for out-of-network care. With my signature, I am saying that I agree to get the items or services from all providers at Raleigh Wellness Behavioral Health

    With my signature, I acknowledge that I am consenting of my own free will and am not being coerced or pressured. I also understand that:
    • I’m giving up some consumer billing protections under federal law.
    • I may get a bill for the full charges for these items and services, or have to pay out-of- network cost- sharing under my health plan.
    • I was given a written notice explaining that my provider or facility isn’t in my health plan’s network, the estimated cost of services, and what I may owe if I agree to be treated by this provider or facility.
    • I got the notice either on paper or electronically, consistent with my choice.
    • I fully and completely understand that some or all amounts I pay might not count toward my health plan’s deductible or out-of-pocket limit.
    • I can end this agreement by notifying the provider or facility in writing before getting services. IMPORTANT: You don’t have to sign this form. But if you don’t sign, this provider or facility might not treat you. You can choose to get care from a provider or facility in your health plan’s network.

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