If the entire site is offline finish submitting ticket and call IT @ 631-393-7000 immediately, if you do not reach someone leave a message. Florida sites should call Zach Harman @ 386-846-8031 if unavailable call Michael Gillan @ 561-665-1541
Once you get speak with someone in IT, call you supervisor for instructions on preparation.
Please describe issue, is the outage isolated to phones, one computer or entire site?