CX Tech Help
Level Of Severity
*
Severe
1
2
Low
3
1 is Severe, 3 is Low
Name
*
First Name
Last Name
Resident, or Property Managers Name
*
First Name
Last Name
Resident, Agent, or Property Managers email
*
example@example.com
Type a of Issue
*
Dropped Phone call
Gladly System issue (EX: Routing issues ETC.)
Hardware
Fetch Platform
Resident App
Gladly Notification issue
Phone Audio issue
Gladly conversation assignment issue
Spam
PM Request (for CS Team ONLY)
Add PM Email to CS Rule
Internet issues
Logging X
Email Response Not in Gladly
Description of Tech issue
*
Conversation link
*
Conversation link
Conversation link
Conversation link
Examples of the issue
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