NB Coaching Plan Cancellation Request

1
First up, what's your full name?* This field is required.This should be the name of the Coaching Plan account holder.
2
What's the name of the player(s) you are looking to cancel?* This field is required.
3
Great. Now what's your email?* This field is required.
example@example.com
Confirm Email
4
And your phone number?* This field is required.Preferably your mobile number please!
5
What county is your Coaching Plan linked to?* This field is required.
Avon
Berkshire
Bedfordshire
Cornwall
Derby
Devon
Dorset
Essex
Greater Manchester
Hertfordshire
Oxfordshire
Somerset
Suffolk
Wiltshire
West Yorkshire
6
Are you looking to fully close your Coaching Plan account?* This field is required.If you have more than one player registered, you can choose to fully close your account or cancel individual player(s) and keep your account active for other players on your account.
Fully close my account
Cancel individual player
Cancel a session
7
Got it. Please let us know the names of the players wanting to cancel?* This field is required.Please ensure you detail the player(s) full name. If you are cancelling more than one player, please separate player names with a comma. If you are cancelling a session for a player, but they will still attend a different session, please detail down the player name and session(s) you are looking to cancel. The more information you can provide about the amendments you are requesting, the quicker we will be able to administer your downgrade.
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Ok
8
So why are you looking to cancel your Coaching Plan?* This field is required.
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Ok
9
How long have you attended coaching groups?
0-1 month
1-3 months
3-12 months
1-2 years
2-3 years
3+ years
10
Please rate your satisfaction in the following areas:* This field is required.
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Appropriate level for your group
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You were made to feel welcome
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Improvement in your game
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Enjoyment of your lessons
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Row 3, Column 2
Row 3, Column 3
Appropriate level for your group
You were made to feel welcome
Improvement in your game
Enjoyment of your lessons
Not Satisfied
Row 0, Column 0
Somewhat Satisfied
Row 0, Column 1
Satisfied
Row 0, Column 2
Very Satisfied
Row 0, Column 3
Not Satisfied
Row 1, Column 0
Somewhat Satisfied
Row 1, Column 1
Satisfied
Row 1, Column 2
Very Satisfied
Row 1, Column 3
Not Satisfied
Row 2, Column 0
Somewhat Satisfied
Row 2, Column 1
Satisfied
Row 2, Column 2
Very Satisfied
Row 2, Column 3
Not Satisfied
Row 3, Column 0
Somewhat Satisfied
Row 3, Column 1
Satisfied
Row 3, Column 2
Very Satisfied
Row 3, Column 3
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11
Please rate your overall satisfaction
1
2
3
4
5
Not Satisfied
Very Satisfied
12
Do you have any further feedback you would like to offer?
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Ok
13
Did you know you can request a one-month payment freeze instead?If you'd prefer to take a short break and keep your place on your group session, you can request a one-month payment freeze instead of cancelling. You can request this once per year.
Yes, I'd like to freeze for one-month
No, please continue to cancel
14
When would you like your one-month freeze to start?* This field is required.
Date
Day
Month
Year
15
You are requesting a payment freeze 🥶

Once you have submitted your request, we'll be in touch within three working days to confirm your payment freeze.
16
It breaks our ❤️ to see you leave

We're sorry that you are ending your Coaching Plan, but we are always here if you want to reactive your coaching with us.

There is a four week notice to cancel a Coaching Plan. We'll take the date of your cancellation request as your notice date. We'll be in touch within the next three working days to confirm your final session and final payment.

To review our Coaching Plan Terms & Conditions please visit our Knowledge Base via our website.
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You are requesting a payment freeze 🥶

It breaks our ❤️ to see you leave