• Covers hardware failure but excludes accidental damage or user error
• 14 day returns policy- NON APPLICABLE FOR CUSTOM ITEMS; INCLUDING DRIVE THRU MENU BOARDS
• Free lifetime telephone support. Call 516-881-7782 for support.
• Any suspected hardware failure should be reported to REDDIE GROUP first. REDDIE GROUP will then provide telephone
technical support to determine hardware failure; hardware failure must be confirmed by REDDIE GROUP.
Standard 3 year warranty (for all listed products purchased after 01/01/2020):
• All screen sizes up to and including 55” are covered by a collect and return service. Once hardware failure has been determined
by REDDIE GROUP over the phone the screen should be repackaged using the original packaging. At this point REDDIE GROUP, at their
discretion, will either:
1. Arrange for collection of the faulty screen by a courier service, then once the screen is back with REDDIE GROUP it will either be repaired
or replaced with a new unit, or
2. A replacement screen will be sent out and a courier service will be used to collect the faulty screen.
3. REDDIE GROUP will pay for shipment back to the customer after repair or replacement.
• If the screen is not packaged correctly no liability will be taken by REDDIE GROUP if the product is damaged during transit.
• If the screen is returned in full working order no liability will be taken by REDDIE GROUP and any costs incurred will be passed on to the
customer.
• USA Mainland only: Screens sizes above and exclusive of 55” and freestanding (L-series) products are covered by an on-site service. Once
hardware failure has been determined by REDDIE GROUP over the phone REDDIE GROUP will arrange for technician(s) to make an on-site
visit to repair or replace the faulty screen.
• The screen(s) must be in a location accessible to our technician(s) and in no circumstances would REDDIE GROUP staff be expected to remove
screens or disassemble non standard installations or constructions or be expected to work above ground level.
• Where no genuine hardware failure has occurred a call out charge of at least US$499 is payable for each visit.
• For customized or out of stock items the turnaround period is dependent upon factors such as, but not limited to, availability, production and
shipping.
This warranty covers hardware failure and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and
installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish;
accidents, abuse, neglect, fire, water, lightning or other aspects of nature; use of products, equipment, systems, utilities, services, parts, supplies,
accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by REDDIE GROUP, or which damage
this product or result in service problems; incorrect electrical voltage, fluctuations and surges; customer adjustments and failure to follow operating
instructions, cleaning, maintenance and environmental instructions; product removal or reinstallation; reception or display problems and distortion
related to noise, echo, interference or other signal transmission and delivery problems; reduced screen brightness related to normal aging, or burned-in
images.