Aesthetics y Flores Policies
By booking a service with us, you agree to the policies below. A card on file is needed at all times to book any services. Please be considerate as this is a small business where every appointment is valued and appreciated.
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CANCELLATIONS/RESCHEDULING. A 36hr notice is needed to cancel or reschedule without penalty. No exceptions.
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DEPOSITS. A 50% deposit is required to book (this will go towards your total amount once you complete your service) & prebook any service. You can cancel or reschedule ONE TIME using the same deposit before needing a new one; 36hr notice is needed to cancel or reschedule or the deposit amount will be lost. No exceptions.
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SATURDAY APPOINTMENTS Saturday services are in high demand , deposits will be 30% of the service booked & completely non-refundable and 36hr notice is still needed to cancel or reschedule. Same day cancellations/reschedules or no-shows = 100% of the service will be due. No exceptions.
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ARRIVING ON TIME. Arriving more than 10 minutes late = $10 fee; the service will still be provided if it does not cut into another clients scheduled time. Appointment may be canceled depending on the services booked and a no-show fee will be applied, being a 100% charge of the services. No exceptions. **5 min grace period for 15min services**
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NO-SHOW POLICY. failure to show up to the scheduled service, same day cancellations or arriving more than 10 minutes late is considered a NO-SHOW and 100% of the scheduled service will be charged. This policy is strictly enforced due to the high volume of clients **5 min grace period for 15min services**
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Cancelling or rescheduling the day of your service (same day) will result in an automatic NO-SHOW fee which is 100% of the service booked. No exceptions.
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Late cancellations/reschedules due to that time of the month. Yes, I am able to perform the service even during that time of the month; I recommend taking a shower, wearing a clean fresh tampon or menstrual cup and taking Advil if feeling anxious.*There is a 36hr cancellation policy that will be upheld if any client needs to cancel or reschedule.
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Aesthetics y Flores offers No refunds on any used or unused services, service packages, gift cards, products. Thank you for understanding.
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I understand life is unexpected but please be considerate of my time and others who would of loved an appointment with Aesthetics y Flores, if it was canceled or rescheduled within the appropriate timing. Policies are not a punishment, these are here to protect my small business. Thank you for understanding and choosing me as your esthetician.
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