BWT Warranty Form

BWT RMA/Warranty Claim Form
IMPORTANT

All items with a red asterix must be completed to successfully submit the form. If an error occurs please ensure you have completed all items correctly.
Please read the following information on our warranties and returns before filling out your information.
What type of product are you submitting a warranty claim for?*

BWT Pool ProductsKokido
Please select what type of customer you are:*

Home OwnerDealerDistributor
Home Owner Information
Home Owner Name*

First NameLast Name
Home Owner Email*
example@example.com
Home Owner Phone Number*

Area CodePhone Number
Home Owner Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Dealer Information
Dealer Name*
Contact Name*

First NameLast Name
Email*
example@example.com
Phone Number*

Area CodePhone Number
Dealer Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Distributor Information
Distributor Name*
Contact Name

First NameLast Name
Email
example@example.com
Phone Number

Area CodePhone Number
Distributor Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Product Info
Please select what type of Kokido cleaner you have:*

EV02EV31EV50RC16RC26Telsa LinePK LineVektro Line
Please select what Kokido PK robot you have*

PK SwiftPK X-FlowPK GiantPK Turbo
Please select what Kokido Vektro robot you have*

Vektro S50/MiniVektro T100Vektro T150Vektro Z200Vektro XLVektro AutoVektro V300Vektro ProVektro X400
Robot Line*
ie: "Cosmy", "RC", "Kokido EV02"
Robot Model Number
ie: "100", "200", "250", "Vektro", "PK Giant"
Robot Serial Number*
BWT Pool-10 digits Numerical/Kokido-6-10 digits Numerical
Date of SALE to End-User*

MonthDayYear
Date
Date of PURCHASE*

MonthDayYear
Date
Upload the End-User's Proof of Purchase*

Browse Files
From the sale of the product from the dealer to the end-user Cancelof
Upload Picture of your Kokido Unit*

Browse Files

Cancelof
Date of Return from End-User

MonthDayYear
This is the date the customer brought the robot back to the store saying it no longer works
Upload the Proof of Return*

Browse Files
Official receipt/document clearly showing date of when the robot was RETURNED from end user. This is required for claim to be processed. Cancelof
Describe the Issue With the Product:*
What failure diagnostics have you run and what was the result?*
What are you requesting?*
Please note:
- All returns and exchanges of new and unused products must be made within 30 days of date of purchase to the place of purchase.
- In case of faulty or defective product within 30 days of date of purchase, consumer will be entitled for a refund/exchange.
- Beyond 30 days of ownership, refunds and exchanges of defective products are not accepted. These products shall be repaired according to the Limited Warranty.
For more information, refer to "Warranties and Returns" disclaimer at top of page.
What part(s) are you requesting?*
Defective Part Serial Number
Motors and Power Supplies Only, For other parts enter "N/A"
Address replacement parts or cleaner should be sent to

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
In case of return or exchange; please return the complete cleaner including all parts and accessories. If claim is approved, a BWT Customer Service Representative will be in touch to provide a label to ship back the unit and will advise next steps from there.

See Refund/Exchange policy stated below.
Verification*
PLEASE READ!

YOU HAVE TO CLICK THE "SUBMIT" BUTTON BELOW TO , YOU WILL RECEIVE AN UNIQUE ID CODE. IF YOU DO NOT RECEIVE THAT CODE, YOUR SUBMISSION WASN'T SUCCESSFULLY PROCESSED AND WASN'T RECEIVED BY BWT. IF YOU DID RECEIVE AN UNIQUE ID CODE, PLEASE REFERENCE THAT CODE IN ANY CORRESPONDENCE THAT HAS TO DO WITH THIS WARRANTY CLAIM.
BWT Warranty and Return Policy
1. Important: All returns and exchanges of new and unused products must be made within 30 days of date of purchase. **Buyer's remorse is not an acceptable claim and will be denied.

2. Product must be returned, unused and in the original condition as it was received, directly to the seller. The cost of the return shipping is at the consumer’s expense and is non‐refundable.

3. The consumer must contact the point of purchase and provide a copy of the proof of purchase. As this product is in new condition and is resalable as a new product the seller should return the product to inventory and sell it as new. BWT does not provide credit for these types of returns/exchanges.

4. In case of faulty or defective product within 30 days of date of purchase, consumer will be entitled for a refund / exchange. The product must be returned complete, with all parts and accessories as it was purchased, directly to the seller.

5. The seller will be required to fill out a return form which must include a copy of the proof of purchase. In both cases, the consumer must present proof of purchase to avail such exchange or refund. Any return or exchange request must be made between the consumer and the seller only. Manufacturer credit will be given to its customers and distributors only.

6. Beyond 30 days of ownership, refunds and exchanges of defective products are not accepted. These products shall be repaired according to the Limited Warranty. If warranty service is needed, the product shall be returned to an Authorized Dealer or an Authorized Service Center for repair. Please visit https://www.bwt.com/en-us/product/pools/customer-service/authorized-service-centers/ for a current list of Authorized Service Centers.

7. If an Authorized Dealer is not available locally, the consumer will be required to pack the product either in the original packaging or in an equally protective package for shipping to the nearest authorized service center. The service center shall strive to repair or replace any product returned under the warranty, in a reasonable turn‐around time. If the product must be shipped to a service center within the first 90 days of ownership a shipping label will be provided by BWT Pool Products US. Beyond 90 days of ownership the shipping and associated shipping expenses to the Authorized Service Center will be the consumer’s responsibility.
Should be Empty:

BWT RMA/Warranty Claim Form

IMPORTANT

Home Owner Information

Dealer Information

Distributor Information

Product Info

PLEASE READ!

BWT Warranty and Return Policy