BWT Warranty Form

Please read the following information on our warranties and returns before filling out your information.

What type of product are you submitting a warranty claim for?

Please select what type of customer you are:

Home Owner Name

First NameLast Name

Home Owner Email

example@example.com

Home Owner Phone Number

Area CodePhone Number

Home Owner Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Dealer Name

Contact Name

First NameLast Name

Email

example@example.com

Phone Number

Area CodePhone Number

Dealer Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Distributor Name

Contact Name

First NameLast Name

Email

example@example.com

Phone Number

Area CodePhone Number

Distributor Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Please select what type of Kokido cleaner you have:

Please select which Vektro/Life cleaner you have

Please select which BWT handheld vacuum you have

Please select what Kokido Vektro robot you have

Robot Line

ie: "F1", "Neptune", "Advanced Pro", "Cosmy"

Robot Model Number

ie: "100", "200", "250", "Vektro", "PK Giant"

Enter Product Serial Number

BWT Pool-10 digits Numerical/Kokido-6-10 digits Numerical

Date of SALE to End-User

Date

Date of PURCHASE

Date

Upload the End-User's Proof of Purchase

Browse Files

From the sale of the product from the dealer to the end-user

Enter Picture of your Cleaner

Browse Files

Date of Return from End-User

This is the date the customer brought the robot back to the store saying it no longer works

Upload the Proof of Return

Browse Files

Official receipt/document clearly showing date of when the robot was RETURNED from end user. This is required for claim to be processed.

Describe the Issue With the Product:

What failure diagnostics have you run and what was the result?

Please note:

All returns and exchanges of new and unused products must be made within 30 days of date of purchase to the place of purchase.
In case of faulty or defective product within 30 days of date of purchase, consumer will be entitled for a refund/exchange.
Beyond 30 days of ownership, refunds and exchanges of defective products are not accepted. These products shall be repaired according to the Limited Warranty.

For more information, refer to "Warranties and Returns" disclaimer at top of page.

What part(s) are you requesting?

Defective Part Serial Number

Motors and Power Supplies Only, For other parts enter "N/A"

Address replacement parts or cleaner should be sent to

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

In case of return or exchange; please return the complete cleaner including all parts and accessories. If claim is approved, a BWT Customer Service Representative will be in touch to provide a label to ship back the unit and will advise next steps from there.

See Refund/Exchange policy stated below.

Verification

1. Important: All returns and exchanges of new and unused products must be made within 30 days of date of purchase. **Buyer's remorse is not an acceptable claim and will be denied.

2. Product must be returned, unused and in the original condition as it was received, directly to the seller. The cost of the return shipping is at the consumer’s expense and is non‐refundable.

3. The consumer must contact the point of purchase and provide a copy of the proof of purchase. As this product is in new condition and is resalable as a new product the seller should return the product to inventory and sell it as new. BWT does not provide credit for these types of returns/exchanges.

4. In case of faulty or defective product within 30 days of date of purchase, consumer will be entitled for a refund / exchange. The product must be returned complete, with all parts and accessories as it was purchased, directly to the seller.

5. The seller will be required to fill out a return form which must include a copy of the proof of purchase. In both cases, the consumer must present proof of purchase to avail such exchange or refund. Any return or exchange request must be made between the consumer and the seller only. Manufacturer credit will be given to its customers and distributors only.

6. Beyond 30 days of ownership, refunds and exchanges of defective products are not accepted. These products shall be repaired according to the Limited Warranty. If warranty service is needed, the product shall be returned to an Authorized Dealer or an Authorized Service Center for repair. Please visit https://www.bwt.com/en-us/product/pools/customer-service/authorized-service-centers/ for a current list of Authorized Service Centers.

7. If an Authorized Dealer is not available locally, the consumer will be required to pack the product either in the original packaging or in an equally protective package for shipping to the nearest authorized service center. The service center shall strive to repair or replace any product returned under the warranty, in a reasonable turn‐around time. If the product must be shipped to a service center within the first 90 days of ownership a shipping label will be provided by BWT Pool Products US. Beyond 90 days of ownership the shipping and associated shipping expenses to the Authorized Service Center will be the consumer’s responsibility.

BWT RMA/Warranty Claim Form

IMPORTANT

Home Owner Information

Dealer Information

Distributor Information

Product Info

PLEASE READ!

BWT Warranty and Return Policy