Once operations receive info on who's paying for this they perform the following:
- Start a change order in the finance portal.
- Request an updated Financing agreement if required.
- Notify sales that the updated finance docs were sent to the customer.
- Review the finance agreement in the finance portal, if everything is good continue.
- Update the HIA (home improvement agreement) & send it to sales & HO.
- Notify sales that the new HIA was sent out.
Please Note: Once you sign the new HIA it will immediately be sent to your customer, so be sure that they know a change order is being made before you sign the contract.
When operations receives the newly signed HIA (Home Improvement Agreement) they perform the following.
- Upload the new HIA to the finance portal to complete the change order.
- Review the finance portal the next day to see if the change order was approved, and we have NTP.
Selecting 'Submit' will send this directly to operations.
Thank You