APPOINTMENT & STUDIO POLICIES
Please review all policies carefully before submitting your New Client Form. By submitting this form and booking an appointment with Elyse Colour, you acknowledge and agree to the following policies.
CANCELLATIONS & APPOINTMENT CHANGES
Elyse Colour requires a minimum of 48 hours’ notice to cancel, reschedule, or make changes to an appointment.
Cancellations or appointment changes made with less than 48 hours’ notice will result in a fee of 50% of the scheduled service total. The card on file may be charged for the applicable fee. Any outstanding balance must be paid before another appointment may be scheduled.
LATE ARRIVALS
Please arrive on time for your scheduled appointment. Services are reserved for a specific amount of time based on the service booked.
Clients arriving more than 15 minutes late will need to reschedule if there is no longer adequate time to safely and properly complete the scheduled service. This will be considered a late cancellation and the applicable cancellation fee will apply.
The service will not be rushed, shortened, or altered in a way that may compromise the quality or integrity of the final result due to a late arrival.
NEW CLIENT SERVICE REQUIREMENTS
Elyse Colour specializes in long hair, lived-in colour, dimensional colour, grey coverage/blending, and long-layered haircutting.
New haircut and colour clients must have hair that falls below the collarbone.
Elyse Colour does not accept new colour clients with (some) box colour or henna in their hair history.
For colour services, clients who are currently pregnant or less than 3 months postpartum are not accepted at this time.
All colour history must be disclosed accurately on the New Client Form. Failure to disclose previous colour, lightener, henna, at-home colour, chemical services, or other relevant hair history may result in the service being declined or discontinued.
COLOUR CORRECTIONS & EXPECTATIONS
Not every requested colour service qualifies as a standard lived-in or dimensional colour appointment. Depending on your current colour, previous colour history, condition of the hair, and desired result, your service may be considered a colour correction or transformation.
Reference photos are used for inspiration and communication purposes and do not guarantee an identical result. Hair history, starting level, condition, density, texture, and previous chemical services can affect what can safely and realistically be achieved.
Some desired results may require multiple appointments.
IN-PERSON CONSULTATION & STRAND TEST
After reviewing your New Client Form, Elyse Colour may require an in-person consultation and strand test before approving or booking a colour service.
The consultation and strand test fee is $100 and non-refundable. This is a separate professional service and does not apply toward the cost of a future appointment, whether or not a future colour appointment is booked.
Completion of a consultation or strand test does not guarantee acceptance or booking of a future service. The results will be used to determine whether the requested service can be performed safely and whether Elyse Colour is the appropriate fit for the desired result.
SERVICE TIMES
Dimensional Colour, Lived-In Colour, and Transformation appointments are customized services. Exact completion times cannot be guaranteed.
Appointments may take several hours or longer depending on hair density, length, starting point, colour history, desired result, and the work required to safely complete the service.
Please plan accordingly and avoid scheduling time-sensitive commitments immediately following your appointment.
PAYMENT & FINAL SALE
Elyse Colour accepts credit cards, debit cards, and cash.
The remaining service balance is due in full at the time of your appointment.
All completed services and retail product purchases are final sale and non-refundable.
GUEST POLICY
Appointments are reserved exclusively for the scheduled client. One person per appointment. Please do not bring children, friends, family members, or additional guests to your appointment.
CLOTHING & PERSONAL BELONGINGS
Colour services may involve lightener, permanent colour, demi-permanent colour, and other professional products that may stain or damage clothing or personal belongings.
Please avoid wearing white or light-colored clothing, sweaters, turtlenecks, bulky collars, or valuable clothing to your appointment.
Elyse Colour provides each client with a clean robe and professional cape for additional protection; however, Elyse Colour is not responsible for staining or damage to clothing or personal belongings brought into the studio.
CLIENT ACKNOWLEDGMENT
By submitting this form, I confirm that the information I have provided is accurate and complete. I understand that submitting a New Client Form does not guarantee acceptance or an appointment.
I acknowledge that I have read, understand, and agree to Elyse Colour’s appointment, cancellation, late arrival, consultation, strand test, service, payment, guest, and studio policies.