Hamilton Return Authorization Form

Hamilton Manufacturing Return Authorization Request Form

Customers and distributors must submit this form when returning a component for updates, modifications or repairs. Whenever you return a part to Hamilton for modifications, repair or updates, we will issue a Return Authorization (RA) Number so your packages can be tracked and accounted for within the Service Department.

NOTE: Those units not under warranty are subject to a $85 bench fee. This fee will be waived if there are any repair charges. This fee is PER PART.

As soon as your request is processed, we will email you an RA number. The number needs to appear on both the parts being returned and the boxes they are shipped in.

When submitting your request between the hours of 8:00am-5:00pm Eastern Time weekdays, we will send you the authorization number via e-mail within one (1) hour of its receipt. If you do not get a response, please contact Hamilton Support at 419-867-4852, or email rma@hamiltonmfg.com

After hours and weekend requests will be processed on the next business day.
YesNo
You must agree to the terms above to continue with this form.
Company Name*
Billing Code
Method of Payment*
Purchase order (if using)
Yes, I understand. I will call Hamilton to verify my credit card information.
Name of person requesting services*

First NameLast Name
Phone Number*
Please enter a valid phone number.Format: (000) 000-0000.
Email*
example@example.com

Billing Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
YesNo
Shipping Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Preferred shipping method*

How many items you need a RA for?*
NOTE: Those units not under warranty are subject to a $85 bench fee. This fee will be waived if there are any repair charges. This fee is PER PART.
You indicated you are requesting an RA for more than 5 items. Please enter in the first 5 above and submit an additional form for additional items.
Item #1

(Additional items to be submitted for an RA may be submitted after this page.)
Item #1 Model number and/or description*
Serial number*
Error codes observed
Describe any problems you are having or advise us of the work you wish to have performed.
File Upload

Upload any relevant photos, videos, or additional documents here.
Cancelof
Item #2
Model number and/or description*
Serial number*
Error codes observed
Describe any problems you are having or advise us of the work you wish to have performed.
Upload files

Upload any relevant photos, videos, or additional documents here.
Cancelof
Item #3
Model number and/or description*
Serial number*
Error codes observed
Describe any problems you are having or advise us of the work you wish to have performed.
Upload files

Upload any relevant photos, videos, or additional documents here.
Cancelof
Item #4
Model number and/or description*
Serial number*
Error codes observed
Describe any problems you are having or advise us of the work you wish to have performed.
Upload files

Upload any relevant photos, videos, or additional documents here.
Cancelof
Item #5
Model number and/or description*
Serial number*
Error codes observed
Describe any problems you are having or advise us of the work you wish to have performed.
Upload files

Upload any relevant photos, videos, or additional documents here.
Cancelof

Any additional notes or comments?
Please verify that you are human*
Should be Empty:

Item #1

Item #2

Item #3

Item #4

Item #5