Client Feedback Form

Cotswold Security Group - Customer Feedback

We are constantly looking for ways to improve our service to our clients and to consumers such as the public and emergency services. By answering this survey, you will help us make that goal possible.

Kindly fill out this form completely and submit we will not use your data for any purpose othe than to improve our service and will not sell your data.

Name

PrefixFirst NameMiddle NameLast Name

Name of Client

Address you receive our services

Street Address

Street Address Line 2

City

Country

Service's Received

Date of Review

Date

Please check the appropriate rating:

(5) Excellent - exceeds expectations at all times

(4) Good - exceeds expectations most of the time

(3) Average - meets expectations all the time

(2) Poor - meets expectations sometimes

(1) Unacceptable – Does not meet expectations

N/A – Not applicable

1) Capability and Behaviour of Frontline Security Officer(s)

1) As you have scored us 3 or below, we would like some feed back in order to improve

2) Appearance of Security officer(s) & Equipment (Vehicle, Uniform, Equipment, Signage etc)

2) As you have scored us 3 or below, we would like some feed back in order to improve

3) Professionalism, Trust and Reliability of CSG

3) As you have scored us 3 or below, we would like some feed back in order to improve

4) Management of Service from CSG Office Staff

4) As you have scored us 3 or below, we would like some feed back in order to improve

5) Perceived value for money for services

5) As you have scored us 3 or below, we would like some feed back in order to improve

6) Speed of response to Security Situations (alarm call outs, dispatch of officers etc)

6) As you have scored us 3 or below, we would like some feed back in order to improve

7) Speed of response and quality of communication from CSG office staff

7) As you have scored us below 3 or below, we would like some feed back in order to improve

8) Flexibility of service to meet your requirements

8) As you have scored us 3 or below, we would like some feed back in order to improve

9) Willingness to recommend CSG to others - 3 or less will be taken us unwilling to recommend, and further feedback is welcomed

9) As you have scored us 3 or below, we would like some feed back in order to improve

10) Intention to renew contract with CSG

10) As you have scored us 3 or below, we would like some feed back in order to improve

11) Overall perception of CSG

11) As you have scored us 3 or below, we would like some feed back in order to improve

General Comments / Feedback

Signature

Today's Date

Date