Late Policy – Skin & Massage Spa by Bella
Each session at Skin & Massage Spa by Bella is reserved exclusively for you. To respect every client’s scheduled time, we allow a 10-minute grace period for late arrivals.
If you arrive within 10 minutes of your scheduled start time, your session will be shortened accordingly and will still end at the original time—ensuring that our next client is not delayed.
If you arrive more than 10 minutes late, fail to cancel with at least 24 hours' notice, or do not show up for your appointment, the full-service fee will be charged. For clients on a prepaid package, one session will be deducted, and no makeup appointment will be provided.
We kindly ask that you notify us as soon as possible if you anticipate being late. Your cooperation helps us maintain a relaxing, punctual, and professional environment for everyone.
Thank you for your understanding and continued support.