Claims Form

1

Make a claim* This field is required.Please select one of the following options.

Product broken during shipping

Product broken within 24 months

Royal Copenhagen breakage warranty

Product has manufacturing flaws

Wrong product received

Wrong amount received

Other

2

Product broken during shipping

A product broken during shipping must be claimed within five days.

Have you received your order and one or more products has been broken during shipping, we will reship the broken product(s) and make a claim with the carrier.

In most cases you will need to return the broken product(s). A return label will be added to the replacement order.

Not that you can only claim one type of product at a time. If different products has been damaged, you will need to create a claim for each product type.

Please follow the next steps and provide the necessary information for us to process your claim.

3

Broken productFill in at least one. Do not add different products.

SKU / Article number

EAN / Barcode

Product title

Product URL

4

Amount* This field is required.How may pieces would you like to claim?

5

Photos of the packageing and the content

For the carrier to investigate the claim, they will need in total nine photos form inside and outside the box.

Continue to take or upload photos.

6

Photo of the broken product* This field is required.Photo should show the damage on the product. Photo must contain all products being claimed.

7

Take a photo of shipping label.

Photo should be clear and show all information on the shipping label.

8

Photo of the shipping label* This field is required.Photo should be clear and show all information on the shipping label.

9

Take a photo of the content.

Photo should show how the product was placed in the box and the filling around it.

10

Photo of the content* This field is required.Photo should show how the product was placed in the box and the filling around it.

11

Take a photo of the top of the closed box.

Take a photo of the top of the box.

12

Photo of the box - Top* This field is required.Take a photo of the top of the box.

13

Take a photo of the bottom of the closed box.

Take a photo of the bottom of the box.

14

Photo of the box - Bottom* This field is required.Take a photo of the bottom of the box.

15

Take a photo of each side of the box.

Take a photo of the side of the box.

16

Photo of the box - Side 1* This field is required.Take a photo of the sides of the box.

17

Photo of the box - Side 2* This field is required.Take a photo of the sides of the box.

18

Photo of the box - Side 3* This field is required.Take a photo of the sides of the box.

19

Photo of the box - Side 4* This field is required.Take a photo of the sides of the box.

20

SolutionPlease pick your preferred solution

Product exchange

Return and refund

21

ProductFill in at least one. Do not add different products.

SKU / Article number

EAN / Barcode

Product title

Product URL

22

Amount received* This field is required.How may pieces did you receive?

23

Breakage warranty

The Royal Copenhagen breakage warranty entitles you to receive a new similar product at no cost, should your Royal Copenhagen product break or chip.

The breakage warranty period is maximum 24 months and starts from the date of purchase.

The breakage warranty can only be applied one time per. purchased product.

Follow the next steps to take advantage of the breakage warranty.

24

Breakage warranty - Broken productYou may fill in more of the fields, but you can only claim one product type at the time.

SKU / Article number

EAN / Barcode

Product title

Product URL

25

Amount* This field is required.How may pieces do you claim?

26

Take Photo - Breakage warranty* This field is required.Please take or upload a photo of the broke product.

27

Wrong product EANPlease add the barcode / EAN of the wrong product you have recieved.

EAN / Barcode

28

Amount* This field is required.How many of the wrong product did you receive?

29

Take Photo* This field is required.Take a photo that shows the content of the package including the product you are claiming.

30

Correct productWhich product that you ordered was missing? Fill in at least one.

SKU / Article number

EAN / Barcode

Product title

Product URL

31

Broken productFill in at least one. Do not add different products.

SKU / Article number

EAN / Barcode

Product title

Product URL

32

Describe the issue/defect* This field is required.

33

Take Photo* This field is required.Take a photo of the product. The photo should also show the packaging if you still have it.

34

SolutionPlease pick your preferred solution

Product exchange

Return and refund

35

Shop

Allbuy

36

Shop

inwohn

37

Order number* This field is required.You can find your order number in the order confirmation or by logging in on the website.

Please enter the exact order number. Example: XXX-XXXXX-XX

38

EmailEmail that was used for the order.

example@example.com

39

In which languages may we answer you?* This field is required.Select as many as possible for a faster reply. Times are an estimate and may vary.

1-2 hours

12-24 Stunden

18-24 timer

24-36 Timmar