Prism Hair South Policies reviewed as of April 2024 that are subject to change at any time:
Cancellations: If you need to cancel or reschedule your Upcoming Appointment(s), 48 hours notice is required. If you cancel with less than 48 hours of notice before your appointment (Late Cancellation), there will be a 50% charge of the pre-scheduled services by Prism Hair South to your card on file. If you cancel your appointment with less than 24 hours of notice before your appointment OR you are absent from your scheduled appointment with no notice to Leilani or Prism Hair South (No-Show), there will be a 90% charge of the pre-scheduled services by Prism Hair South to your card on file. Zero exceptions are made to this policy at all, unless there is a true emergency that will be considered by salon management. You can check the status of your appointment/reschedule/cancel 24/7 up to 48 hours before your appointment by signing into your Boulevard account using the confirmation email that was sent to you when you first made your appointment. So be sure to SAVE that email (or recover it from trash if you happened to delete it!) If you need to reschedule or cancel 0-48 hours before your appointment, the reschedule/cancel policy will apply yet you can email me about your requested appointment change at leilanigrayhairstylist@gmail.com .
Lateness: If you are 1-14 minutes late for your appointment and Leilani is able to create your desired service result and stay on schedule without running into another client's service time, then you will be charged $1 per every minute you are late. If you are 15 or more minutes late after your pre-scheduled appointment time (Late Arrival) and Leilani is unable to create your desired service result while not running into another client's service time, then your appointment will have to be rescheduled and be considered a Late Cancellation and Prism Salon will incur a No-Show charge equal to 90% of your pre-scheduled services. As an alternative option if you are willing, Leilani may adjust your pre-scheduled services with a possible modified service result to stay within the allotted time for your appointment without a No-Show charge.
Service Refinements: Leilani strives to offer every guest the highest level of satisfaction. If you are having challenges with your service, please let Leilani know ASAP via email to leilanigrayhairstylist@gmail.com so she can have the opportunity to make the adjustments needed to better align your look with the result you both aimed for in your most recent Consultation. Adjustments must be made within 2 weeks of the original service or else a new Service(s) must be booked and paid for. Adjustment: Complimentary changes made to the current result to better align your look with the result aimed for based on the most recent Consultation with Leilani and yourself; these changes are done only when you are truly unhappy. If you have a change of heart or mind and want a result completely different result from the original planned result, new Service(s) must be requested.
Retail Returns: Any haircare product or item purchased from Prism Hair South can be exchanged for full credit as long as the product was used once/90% full or more. All Prism Hair South item purchases made during promotions are eligible for exchange at the sale price only. No Prism Hair South item purchase can be returned for cash. Any item purchased from https://bit.ly/LeilaniKilolowithLimeLife is subject to the policies of LimeLife by Alcone.
Salon Etiquette: Please be kind to all clients and employees of a Prism Hair South location. No extra adults or youth/children are allowed to come with you to the Prism salon space unless they are getting services done. Please try to arrange childcare for minors unless they are receiving a service. If you are sick in any way with something contagious (like with a fever or virus including COVID-19), please reschedule with a notice of 48 hours or more before your appointment. Masks are not required to be worn by clients or employees at Prism Hair South yet you may wear one if you'd like! Discriminatory, derogatory, or disrespectful statements and actions will not be tolerated. If discriminatory, derogatory, or disrespectful statements or actions are directed towards Leilani at any time during your salon appointment for any reason, Leilani has the right to refuse service and end the service after shampooing and rinsing any chemicals off of your hair and skin. Leilani will also will take appropriate action to make the salon owner Brittany aware of what happened.
By submitting this Form:
I acknowledge the contagious nature of Coronavirus/COVID-19/other viruses and that practicing social distancing is recommended.
I acknowledge that Leilani is committed to following preventative measures put in place to reduce the spread of Coronavirus/COVID-19/other viruses and keep as you as safe as possible.
I further acknowledge that Leilani can not guarantee that I will not become infected with Coronavirus/Covid-19/other viruses. I understand that the risk of becoming exposed to and/or infected by Coronavirus/COVID-19/other viruses may result from the actions, omissions, or negligence of Leilani and others, including, but not limited to, those around myself and Leilani as she does services for me, other event attendees, event clients, and their families.
I voluntarily seek services provided by Leilani Gray at Prism Hair South and acknowledge that I am increasing my risk to exposure to Coronavirus/COVID-19/other viruses.
I hereby release and agree to hold Leilani harmless from, and waive on behalf of myself, my heirs, and any personal representatives any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act of Leilani, or that may otherwise arise in any way in connection with any services received from Leilani Gray. I understand that this release discharges Leilani Gray from any liability or claim that I, my heirs, or any personal representatives may have against Leilani with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from Leilani Gray at Prism Hair South. This liability waiver and release extends to Prism Hair South together with all owners, partners, and employees.
If I choose to not abide by any of the above policies, notices, and terms when I am at Prism Hair South, Leilani has the right to refuse future services with me after today/my upcoming appointment.