CODE OF CONDUCT  

This form is used with Particpants upon onboarding, they need to read, understand and sign the agreement at the bottom. 

Responsibilities of Participants in a working relationship with Made To Help Pty Ltd Staff for Support Coordination.  
 

●      Inform Made To Help Pty ltd about how they wish therapy services to be delivered to meet the participant’s needs.

●      Made To Help Pty Ltd is a voluntary service, and we need participants to have open lines of communication with staff and have a willingness to improve their life overall.

●      Communicate with Made to Help Pty ltd in a respectful, and courteous way.

●      We value honesty and open communication.

●      Participants need to respond to their Support Coordinator in a timely manner.

●      To be open to ideas or suggestions for improvements about your ongoing needs or life choices.

●      Made To Help Pty Ltd has the right to cease Support Coordination agreement if you act outwardly to self-sabotage or abuse the supports or services in place for you.

●      Pay the invoices issued by the Service Provider in connection with the services provided.

●      Work with Made To Help Pty Ltd to ensure that the services provided meet the Client’s needs.

●      Talk to Made To Help Pty Ltd about any problems with the services being provided so they can improve it.

●      Do not ask staff to act in illegal or unethical ways.

●      Tell Made To Help Pty Ltd if there is a change to the NDIS plan that is the basis for this agreement.

●      Let Made To Help Pty ltd know if any contact details set out in this agreement change and address all grievances or concerns to the service provider.

●      Do not ask Made To Help Pty Ltd for their personal phone numbers or to have contact with them outside of designated service times.

●      Made To Help Pty Ltd are not an emergency service, and do not take text messages or calls outside of 9am to 5pm (Monday to Friday).

●      Made To Help Pty ltd need two weeks’ notice to end the Support Coordination agreement.

●      Made To Help Ltd a minimum of 24 hours’ notice if the participant cannot make a scheduled appointment; and if the notice is not provided by then, the provider’s cancellation policy will apply.

●      Made To Help Pty ltd needs to know immediately if the participant’s NDIS plan is suspended OR replaced by a new NDIS Plan or the participant stops being a participant within NDIS.

What to Expect from Us:

• We will work with you to develop a personalized plan that meets your needs and goals.
• We will provide you with information and resources to help you understand and navigate the NDIS.
• We will connect you with service providers and support networks that align with your plan.
• We will monitor your progress and make adjustments to your plan as needed.
• We will advocate for you and represent your interests with the NDIS.

What We Expect from You:

• You will actively participate in the planning and review process for your NDIS plan.
• You will communicate any changes in your needs or goals to us in a timely manner.
• You will inform us of any issues or concerns you have with service providers or support networks.
• You will attend scheduled meetings and check-ins with us.
• You will provide us with accurate and up-to-date information about your situation.
• We ask you to activley paritcpate in formulating your Support Plan, Risk and Emergency Plan and Home Safety Assessment, all of these documents are NDIA Mandatory Requirments to have these in place for every single client. 

If these above conditions are breached in anyway, Made To Help Pty Ltd has the authority to terminate the Service Agreement and cease services for Support Coordination and/or Direct Supports being offered ongoing. 

Services will not be stopped based on Dignity of Risk - Dignity of risk is respected, and individuals are supported to have a central role in making informed decisions about safeguards in their lives