Returns & Refunds

What can we help you with?*

I ordered the wrong productI receive the wrong quantityWrong product was sent in the orderProduct damaged or leaked product in my orderI never received my orderI want to return my orderI want to cancel my orderMissing product in my orderOther
Additional description (optional)
Please provide us your email under your account*
example@example.com
Please enter your order number*
Temp

What wrong product you have received in your order?*
Quantity*
What product do you like instead?*
Quantity*
Do you want us to also send you the correct product?*

YesNo
Do you want to keep the wrong product order?*

YesNo
You will receive an email with the new order and invoice to pay for the difference between product prices received.
Please return the product to: 11313 Weddington st. North Hollywood, CA 91601. Shipping fees are assumed by you. Once we received the product and it is in good condition, a credit of the amount paid will be issued in your account in 3 to 5 business days
Additional description (optional)
*If you receive any incorrect product(s), please return them to use. Once we have received the wrong product(s), your correct products will be shipped to you.

*If there is a price difference between the product(s) returned and the correct product(s) your money will be refunded in 3 to 5 days. Or if the prices difference is higher, an invoice will be sent to you via e-mail.

*If you would like the keep the wrong product(s) sent and also purchase the correct product(s) originally ordered, a new invoice will be sent for the new product(s) ordered.

Product name*
What was the correct quantity you want to order?*
How many units did your order have received?*
Please allow us 1 business day to ship your new product. We will send you a shipping label
How would you like to proceed with the extra unit(s)?*

I would like to ship them back to XTETICI would like them to be charged on my next purchase
Please return the product to: 11313 Weddington st. North Hollywood, CA 91601. Shipping fees are assumed by you.
Additional description (optional)

Product name*
How many units did you receive?*
Additional description (optional)
What product is missing from your order?*
Would you like to keep the wrong product sent?*

YesNo
What quantity would you like from the product missing from your order?*
Sorry for the inconvenience. The right product and the right amount that you need will be sent to you at no cost. We will ship your order in 1 business day and the time of arrival will depend on the carrier delivery times.
Please return the product to: 11313 Weddington st. North Hollywood, CA 91601. Shipping fees will be asumed by us.

Upload a photo or video of the product

(jpg or other type of file requirements)
Cancelof
Additional description (optional)
What is the best time to contact you?*
Preferd contact*

EmailCall

Cosmelan's texture may be dry and its completely normal.
Add a sip of water to the jar and mix well before applying onto face.

Product name*
Affected units quantity*
Is it a product or a device?*

ProductDevice
Lot number
Expiration date
Lot number*
Additional description (optional)
Attach a picture or file*

(jpg or other type of file requirements)
Cancelof
Sorry for the inconvenience. The right product and the right amount that you need will be sent to you at no cost. We will ship your order in 1 business day and the time of arrival will depend on the carrier delivery times.
Type a question
Can we contact you to gather additional information?*

YesNo

Product name*
First date of use*

DayMonthYear
Date
Area of application*
Date of reaction*

DayMonthYear
Date
Who performed the treatment? (if it applies)
Patient Information

Please give us more information about your patient
Allergies (Patient Information)*

YesNo
Additional description (Allergies)*
Medication (Patient Information)*

YesNo
Additional description (Medication)*
Previous procedures in the last month (Patient Information)*

YesNo
Which procedures (Previous procedures)*
When were they performed?*

MonthDayYear
Date
Describe the unusual reaction*
Which products have been used at home?

Please describe the before, during and after procedure...
Before*
During*
After procedure*
Describe the current state of the person affected*
Has anything been done?*

YesNo
Please describe what have been done*
Please upload some photos of the before and after if available

Cancelof
Additional information (optional)
Sorry for the inconvenience this might cause you. We will be contacting you as soon as possible to follow your case and gather more information about the affected person, in order to give you the best solution as possible.

Additional description *
Sorry for the inconvenience this might cause you. We will be contacting you as soon as possible to follow your case and gather more information. Please allow 1 business day to contact you. A member of our Customer Experience Team will reach out to you as soon as possible.

What is the reason you want to cancel your order?*
Sorry for the inconvenience this might cause you. We will be contacting you as soon as possible to follow your case and gather more information. Please allow 1 business day to contact you. A member of our Customer Experience Team will reach out to you as soon as possible.
What is the best time to contact you?*
Preferd contact*

EmailCall

Why do you want to return your order?*
Provide us a picture of the order*

(jpg or other type of file requirements)
Cancelof
We will be contacting you as soon as possible to follow and help you with your case. Please allow 1 business day to contact you. A member of our Customer Experience Team will reach out to you as soon as possible.
What is the best time to contact you?*
Preferd contact*

EmailCall

Product name*
What is the quantity you order?*
How many units are missing in your order?*
Please allow us 1 business day to ship your new product. The estimated delivery time will depend on the courier
Additional description

What is the brand of the product related to your issue?

SurplexionmesoesteticINNOAESTETICS

Issue

Quality defect: Dry, unusual texture, unusual color, defective product, missing piece, etc.Unusual reaction / Unwanted side effect.

Patient Information