Returns & Refunds

What wrong product you have received in your order?*
Quantity1*
What product do you like instead?*
Quantity2*
Additional description1 (optional)
Do you want to keep the wrong product order?*

YesNo
You will receive an email with the new order and invoice to pay for the difference between product prices received.
Please return the product to: 11313 Weddington st. North Hollywood, CA 91601. Shipping fees are assumed by you. Once we received the product and it is in good condition, a credit of the amount paid will be issued in your account in 3 to 5 business days
Do you want us to also send you the correct product?*

YesNo

Product name1*
What was the correct quantity you want to order?*
How many units did your order have received?*
Please allow us 1 business day to ship your new product. Additional shipping fees are going to be charged if the amount is less than $1000 or if you order was already shipped.
How would you like to proceed with the extra unit(s)?*

I would like to ship them back to XTETICI would like them to be charged on my next purchase
Please return the product to: 11313 Weddington st. North Hollywood, CA 91601. Shipping fees are assumed by you. Once we received the product and it is in good condition, a credit of the amount paid will be issued in your account in 3 business days
Additional description2 (optional)

Product name2*
How many units did you receive?*
Additional description3 (optional)
What product is missing from your order?*
What quantity would you like from the product missing from your order?*
Would you like to keep the wrong product sent?*

YesNo
Sorry for the inconvenience. The right product and the right amount that you need will be sent to you at no cost. We will ship your order in 1 business day and the time of arrival will depend on the carrier delivery times.

Upload a photo or video of the product*

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(jpg or other type of file requirements)
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Additional description4 (optional)

Product name3*
Affected units quantity*
Is it a product or a device?*

ProductDevice
Lot number*
Expiration date*
Lot number*
Additional description5 (optional)
Attach a picture or video*

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(jpg, mp4 or other type of file requirements)
Cancelof
Sorry for the inconvenience. The right product and the right amount that you need will be sent to you at no cost. We will ship your order in 1 business day and the time of arrival will depend on the carrier delivery times.
Can we contact you to gather additional information?*

YesNo

Product name4*
Please provide us the lot number*
Please provide us the expiration date*
First date of use*

DayMonthYear
Date
Area of application*
Please describe the unusual reaction6*
Was this unusual reaction confirmed by a medical profesional?*

YesNo
What is the profesional specialization?*
What is the diagnosis?*
Describe the current state of the persona affected?*
Additional description 7(optional)
Sorry for the inconvenience this might cause you. We will be contacting you as soon as possible to follow your case and gather more information about the affected person, in order to give you the best solution as possible.
What is the best time to contact you?1*
Preferd contact1*

EmailCall

Additional description8 *
Sorry for the inconvenience this might cause you. We will be contacting you as soon as possible to follow your case and gather more information. Please allow 1 business day to contact you. A member of our Customer Experience Team will reach out to you as soon as possible.

What is the reason you want to cancel your order?*
Sorry for the inconvenience this might cause you. We will be contacting you as soon as possible to follow your case and gather more information. Please allow 1 business day to contact you. A member of our Customer Experience Team will reach out to you as soon as possible.
What is the best time to contact you?*
Preferd contact*

EmailCall

Why do you want to return your order?*
Provide us a picture of the order*

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(jpg or other type of file requirements)
Cancelof
We will be contacting you as soon as possible to follow and help you with your case. Please allow 1 business day to contact you. A member of our Customer Experience Team will reach out to you as soon as possible.
What is the best time to contact you?*
Preferd contact*

EmailCall

Product name5*
What is the quantity you order?*
How many units are missing in your order?*
Please allow us 1 business day to ship your new product. The estimated delivery time will depend on the courier
Additional description9

Should be Empty: