Mutual Respect Agreement:
I understand that Aurora Animal Care Center is a healing environment, and respectful communication and collaboration between our team members and you, our client, is essential to provide optimal patient care. I understand that just as I would expect empathy, patience, honesty, and kindness from the team at AACC, our team is deserving of the same.
There is ZERO TOLERANCE for all forms of aggression and disruptive behavior both verbal and physical. Such behavior will result in termination of the veterinary-client-patient relationship.