Royal Canin VAC Credit Request

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Please stop and read before proceeding

Please note this submission form is for accounts being managed by the Inside Sales Team. Our team can be reached anytime at 855-326-0809.

All other credits should be called into Client Care at 888-213-4486 Option 1.

Note:. Credits submitted through this form may take up to 5-7 days to post to your account. Should you require immediate assistance you can contact Customer Care at 888-213-4486.

Track your credit: You can view processed credits by visiting the “Invoices” page in My Account at my.royalcanin.com. Processed credits will have an invoice number of SC-xxxxxxx. Please allow up to seven business days for your account to be credited. If you do not see your credit invoice after the allotted time, please call our ROYAL CANIN® Client Care team at 888-213-4486, Option 1 for further assistance.
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Veterinary Credit and Refund policy

Our palatability Guarantee means that all ROYAL CANIN products guarantee 100% satisfaction for superior palatability, quality, and consistency. If for any reason you are not 100% satisfied, please contact us for support.

ROYAL CANIN will permit refunds or credits on products up to 180 days (6 months) past their expiration date.
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Requestor Full Name* This field is required.Who is the person that is requesting the credit/return
First Name
Last Name
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Clinic Email Address* This field is required.Best contact email for the clinic
example@example.com
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Clinic Phone Number* This field is required.Use for verification
Please enter a valid phone number.
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Clinic Account Name* This field is required.As we have many clinics with the same name, we will ask your account number too
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Vet Account Number* This field is required.Your Account Number follows the following format: VET-000000-000
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What state is your clinic in?* This field is required.This is used to assign to the proper Veterinary Account Consultant
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Select your state
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If you chose, California, please select your Veterinary Account Consultant.Michelle: Northern and Central California Juliet: Southern California
Please Select
Please Select
Juliet Saletta
Michelle Mimmack
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Enter the Products that are being returned* This field is required.If you do not have a Royal Canin Item Number please provide: Type of food, dog/cat, size of bag or can in the Description box.
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Payment Information* This field is required.To help speed up the process please provide the folowing
Last 4 of Credit Card
Please verify your billing address
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Terms and Conditions* This field is required.By submitting this form, I understand that I am electronically submitting my name, email, and other basic clinic information to The Veterinary Account Consultant (VAC) Team of Royal Canin for processing of a credit request. I understand that once the credit request is entered by my VAC the credit will appear on my account within 5-7 business days. My agreeing to these terms and conditions, I am confirming that I have read the form and agree to the return policy provided at the top of the form. I certify that all the food entered above meets the return policy stated above.
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