IT Service Request
After you fill out this Incident request, we will contact you to go over details and availability before the issue is resolved. If you would like faster service and direct information on current incident please contact us at ithelpdesk@claritylabs.com
Ticket Status
Ticket is being created
Work in progress
Taking more than expected
Resolved and Ticket being Closed
Comments from IT department on ticket Status
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Is this Inside the Clarity Lab or Outside the Clarity Lab related device issue?
Inside Clarity Lab
Outside Clarity Lab or Client site
Ticket condition
This is new Ticket
This is a existing ticket
What’s your Ticket number given by IT team?
Existing ticket number you received from your IT team on ticket creation date. If you don't remember or not found a old ticket number in your email, then go back and create a new one.
Computer/Scanner or Printer/ Telephone Models
What is the issue best describes?
Computer
Scanner or Printer
Telephone
Others
Which make of your computer?
HP
Lenovo
Dell
Apple
Chromebook
Other
Which make of your Scanner / Printer?*
Brother
HP
Canon
Lexmark
Raven
Zebra
Kyocera
Other
What type of Communication devices have an issue?
Wired Telephone
Mobile or Cordless phone
Please select best one or multiple option you need help on:
Clarity email password reset
Computer Login passwords reset
Need access on shared file
Data Backup / Restore
LIS Access request
Gate Pass or ID card access request
Other
Client location device information
We need affected device and Client Code and their name
Client Details (Client Code)
Enter your first 3 digit Client Code
Client Details (Client Name)
Do you know the Clarity Asset Tag number? Clarity Device tag should be pasted on each device sent to Client Location.
Yes
No
Clarity Asset Tag number
This asset tag should be on your device, Please write 5 digit numerical number.
Device Serial number
Please provide your Scanner printer make/model number or serial number. You will find your serial number and Model number of your device back side, underneath or back side of device. Please call or email to your IT team if you need an assistance to find the information of your device or use online search engine "how to find serial number of "your example device"
We need some information to contact you.
Name
First Name
Last Name
Preferred contact method
Phone
Email
Phone Number
Please enter a valid phone number.
Format: (000) 000-0000.
Email
*
example@example.com
What is the issue your are facing with your reported device
Please explain the problem you are facing, This will help to understand the issue and resolve quickly. Bullet point will help us better to understand the issue.
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