Customer Satisfaction Survey - Final All Programs

Customer Satisfaction Survey*

	Strongly Agree	Agree	Unsure	Disagree	Strongly Disagree	N/A
1. My initial phone call was handled well.
2. The staff was respectful and friendly.
3. The waiting room and offices feel comfortable, clean and inviting.
4. The services I received were easy to access.
5. I am satisfied with the services I received.
6. I am satisfied with my overall experience.
7. I got the help I came to Access for.
8. I was given information about other programs that I may benefit from.

9. If you had an appointment, were you seen within 10 minutes of your scheduled time?*

YesN/ANo

10. Were you able to communicate with staff in your primary language?*

YesNo

11. How did you hear about Access?

What is one thing we could do to improve your experience with us?

SNAP Outreach Customer Satisfaction Survey*

	Strongly Agree	Agree	Unsure	Disagree	Strongly Disagree	N/A
SNAP Outreach Staff made me feel welcomed.
SNAP Outreach Staff treated me wtih dignity and respect.
SNAP Outreach Staff listened and responded to my needs and concerns.

I received services and supports based on my needs and eligibility.*

YesN/ANo

At the end of the SNAP application meeting, I clearly understood the services for which I was applying.*

YesN/ANo

If I was not eligible for services, SNAP Outreach staff explained why.*

YesN/ANo

Please indicate satisfaction level*

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Overall, how satisfied or dissatisfied are you with our services?

Please indicate likelihood*

	Very Likely	Likely	Neutral	Unlikely	Very Unlikely	N/A
How likely are you to use our service again in the future?
How likely is it that you would recommend Access to a friend or colleague?

11. How did you find out about our program?

Do you have any other comments, questions or concerns?