Blenheim Gardens Service Satisfaction Survey 2022/23
Blenheim Gardens Resident Management Organisation (BGRMO) is committed to improving the services we deliver to you. As part of this, we would like your views regarding the services we currently provide as well as what services you would like us to provide in the future. Providing your name and contact details in not compulsory, but if you do, your survey will be entered into a prize draw to win £50.00 of high street vouchers.
Firstly, are you a council tenant, leaseholder or freeholder?
Tenant
Leaseholder
Freeholder
Which area of the estate do you live on?
Glanville Road
Ramilles Close
Prague Place
Blenheim Gardens
1. How satisfied are you with our estate cleaning service?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
2. If you live in a block how satisfied are you with the block cleaning?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
3. How satisfied are you with our ground maintenance services? (grass/hedge cutting)
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
4. How satisfied are you that we listen to your views?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
5. How satisfied are you that we keep you updated on our services and the estate?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
6. How satisfied are you that the following statement is true? - "BGRMO treats me fairly and with respect"
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
7. Have you made a complaint to us in the last 12 months?
yes
No
7a. If yes how satisfied were you with the way we managed to complaint process?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
8. How satisfied are you that we made a positive contribution to your estate?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
9. Have you logged a complaint regarding anti-social behavior (ASB) in the last 12 months?
Yes
No
9a. If yes, how satisfied were you with the way we managed the complaint?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
10. How satisfied are you with the parking arrangements on your estate?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
11. How satisfied are you with the reception service provided from the RMO office?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
12. How satisfied are you with the quarterly newsletter we provide?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
13. How satisfied are you with the Blenheim gardens RMO website? (www.bgrmo.org.uk)
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
14. If you rent a garage or pram shed from us, how satisfied are you that these represent good value for money?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
15. How satisfied are you with the ways we enable residents to get involved in estate activities?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
16. How satisfied are you with the selection of resident activities offered by us?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
17. Have we carried out a repair to your home in the last 12 months? (coucil tenant only)
Yes
No
17a. If yes, how satisfied are you with the overall repairs service provided by us over the last 12 months?
Very satisfied
Satsified
No opinion
Not satisfied
Very dissatisfied
17b. How satisfied are you with the time taken to complete your most recent repair after you reported it? (council tenant only)
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
18. How satisfied are you with the RMO gas servicing and boiler repair arrangements we provide (council tenants only)
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
19. How satisfied are you that we provide a home that is well maintaned?(council tenant only)
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
20. If you live in a block, how satisfied are you that we maintain this block?
Very satisfied
Satisfied
No opinion
Not satisfied
Very dissatisfied
21. Thinking about the condition of the property you live in, how satisfied are you that your home is safe? (council tenant only)
Very satisfied
Satisfied
No opinion
Not satisfied
Not dissatisfied
22. Taking everything into account, how satisfied are you with the services provided by Blenheim Gardens RMO?
Very satisfied
Satisfied
No opinion
Not satisfied
Not dissatisfied
If you have any other comments, please let us know below.
Finally, what other services would you like the RMO to provide and why?
Name
First Name
Last Name
Email
example@example.com
Phone Number
Please enter a valid phone number.
Format: (000) 000-0000.
Address
Street Address
Street Address Line 2
City
Post Code
Submit
Should be Empty: