SItro Warranty Claim Form

Warranty Application Form

End Customer
1. Only one claim per submission will be processed.

2. Pictures of the claim are mandatory for us to evaluate.

3. It is in our right to disapprove any claim request that is found incorrect or fraudulent.
Claim Status
Additional Information
Customer Details
Date

DayMonthYear
Date
Customer Name*
Email*
example@example.com
Phone Number*
Please enter a valid phone number.
Customer Address*
Purchase Details
How did you purchase this Product?*

OnlineIn Store
Store/Online platform name*
Please add the name of the store or website where the product has been purchased
Store Email (if Available)
example@example.com
Purchase Date*

DayMonthYear
Date
Place of Purchase (If Purchased in Store)
Product Number (If not appearing in the dropdown menu, manually enter the model number)*
If not listed, please write it manually
Describe the issue*
Please provide a short description of the damages/faults to stock (20-50 words)
Claim Reason*

FaultsDamage
Images & Videos*

Please upload min 3 Examples of images or videos includes: Visual Faults and Damages(Images), a Short demonstration of the Faults (Video)
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Receipt Attachment*

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Serial Number - DOM (Date of Manufacturing) Please provide if the product is A BBQ, Fridge or Heater

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Compliance Certificate Natural Gas

If Applicable. For information on the correct natural Gas installation of your product please refer to the following link: https://www.gasmate.com.au/static/uploads/files/04454-sitro-natural-gas-bbq-info-sheet-final-nocrops-wfmejmszfglc.pdf
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Please verify that you are human*
Should be Empty:

Warranty Application Form

Customer Details

Purchase Details