SItro Warranty Claim Form

Warranty Application Form

End Customer
1. Only one claim per submission will be processed.

2. Pictures of the claim are mandatory for us to evaluate.

3. It is in our right to disapprove any claim request that is found incorrect or fraudulent.
Claim Status
Additional Information
Customer Details
Date

DayMonthYear
2 digit day, 2 digit month, 4 digit yearDate
Customer Name
Email
example@example.com
Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Customer Address
Purchase Details
How did you purchase this Product?
Store/Online platform name
Please add the name of the store or website where the product has been purchased
Store Email (if Available)
example@example.com
Purchase Date

DayMonthYear
2 digit day, 2 digit month, 4 digit yearDate
Place of Purchase (If Purchased in Store)
Product Number (If not appearing in the dropdown menu, manually enter the model number)
If not listed, please write it manually
Describe the issue
Please provide a short description of the damages/faults to stock (20-50 words)
Claim Reason
Images & Videos

Please upload min 3 Examples of images or videos includes: Visual Faults and Damages(Images), a Short demonstration of the Faults (Video)
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Receipt Attachment

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Serial Number - DOM (Date of Manufacturing) Please provide if the product is A BBQ, Fridge or Heater

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Compliance Certificate Natural Gas

If Applicable. For information on the correct natural Gas installation of your product please refer to the following link: https://www.gasmate.com.au/static/uploads/files/04454-sitro-natural-gas-bbq-info-sheet-final-nocrops-wfmejmszfglc.pdf
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Please verify that you are human
Should be Empty:

Warranty Application Form

Customer Details

Purchase Details