Passengers Survey

1

How many times you travel per year?* This field is required.

1-3

4-7

8+

2

What is missing during your journey at the airports?* This field is required.Please mark all relevant fields

Concierge Services

Technology tools like a mobile app

Duty Free discounts coupons

Access to lounges

Indoor Navigation with Augmented Reality (AR) features

VIP Services

Baggage handling services

Visa on Arrival services

Limo services

Distance and Time to boarding gates and other locations inside the airport

Live flight and gate information

Direct interaction with airlines (physically or by phone) for boarding notifications and delays

Other. Please specify_____________________________________________

3

How many airport and airline mobile apps do you use?* This field is required.

None

1-5

6-10

10+

4

Do you find airports mobile apps useful to your journey?* This field is required.

YESNO

5

Do you see a need for a single mobile app that can be used at all airports?* This field is required.

YESNO

6

What would it take to move to a single app for all your travels and airports’ experience?* This field is required.

7

1. What has been your most frustrating experience at an airport?* This field is required.Please list all your challenges

8

Which airport(s) do you consider as having the best experience and services for passengers and why?* This field is required.

9

Do you have any suggestions to improve airport mobile apps?* This field is required.

10

Are you willing to pay a small fee for a mobile app that provides you concierge services which improves your journey inside airports?* This field is required.

YESNO

11

Are you a leisure or business traveller?* This field is required.

Leisure

Business

Both