HC - Technical Support Survey 2022

Technical Support Survey
Using the form below, please share your feedback on the technical assistance provided by JFNA for your grant. This information will help improve future technical assistance provided through the program.

This form will take approximately 10-15 minutes to complete. Your feedback will remain anonymous.

If you would like to provide more feedback or experience technical issues with the form, please reach out to your JFNA point-of-contact and email JFNA at Aging@JewishFederations.org.

Thank you for helping JFNA improve future programming.
Please select the program through which your organization receives a grant from JFNA.*

Expanded Critical Supports ProgramInnovations ProgramNational Networks ProgramPromising Practices Program
1. Check-In Calls
1a. Please rate the frequency of the check-in calls with JFNA:*

Too frequentThe right amountNot frequent enough
1b. How helpful are the JFNA check-in calls to your program?*

Very helpfulHelpfulSomewhat helpfulNot at all helpful
1c. If you have feedback on how to make the JFNA check-in calls more helpful, please elaborate below.
2. Email Inquiries
2a. Please rate JFNA's timeliness of responding to email inquiries.*

ExcellentGoodFairPoorVery PoorNot Applicable
2b. How helpful are JFNA's responses to email inquiries?*

Very helpfulHelpfulSomewhat helpfulNot at all helpfulNot Applicable
2c. Please elaborate on your answers above.
3. Telephone Inquiries
3a. Please rate JFNA's timeliness of responding to telephone inquiries.*

ExcellentGoodFairPoorVery PoorNot Applicable
3b. How helpful are JFNA's responses to telephone inquiries?*

Very helpfulHelpfulSomewhat helpfulNot at all helpfulNot Applicable
3c. Please elaborate on your answers above.
4. Individual Consultations
4a. Please rate the helpfulness of individual consultations with JFNA on program evaluations.*

Very helpfulHelpfulSomewhat helpfulNot at all helpfulNot Applicable
4b. Please elaborate on your answer above.
4c. Please rate the helpfulness of individual consultations with JFNA on fundraising.*

Very helpfulHelpfulSomewhat helpfulNot at all helpfulNot Applicable
4d. Please elaborate on your answer above.
5. Communication with Other Cohort Members
5a. About how often do you communicate with other members of your program cohort?*

Once a weekOnce a monthOnce a quarterOnce every six monthsNeverOther
If other, please explain.
5b. Please rate the helpfulness of JFNA in facilitating communication with other members of the program cohort.*

Very helpfulHelpfulSomewhat helpfulNot at all helpfulNot Applicable
5c. Please elaborate on your answers above.
5d. Please rate the helpfulness of communications with members of your program cohort.*

Very helpfulHelpfulSomewhat helpfulNot at all helpfulNot Applicable
5e. If you have feedback on how to make networking among program cohorts more helpful, please elaborate below.
6. Quarterly Reports
6a. If you have feedback on how to improve Programmatic Reports, please elaborate below.
6b. If you have feedback on how to improve Quarterly Spending Reports, please elaborate below.
6c. If you have feedback on how to improve Quarterly Program Participant Reports, please elaborate below.
7. Evidence of Match Forms and Work Plans
7a. If you have feedback on how to improve the Evidence of Match form, please elaborate below.
7b. If you have feedback on how to improve the Work Plan form, please elaborate below.
8. Modification Requests, Carryover Requests, and No-Cost Extension Requests
8a. If you have feedback on how to improve the Modification Request form, please elaborate below.
8b. If you have feedback on how to improve the Carryover Request form, please elaborate below.
8c. If you have feedback on how to improve the No-Cost Extension Request form, please elaborate below.
9. End of Program Summary
9a. If you have feedback on how to improve the End of Program Summary Report, please elaborate below.
10. Evaluation Update Report and Annual Evaluation Report
10a. If you have feedback on how to improve the mid-year Evaluation Update Report, please elaborate below.
10b. If you have feedback on how to improve the end-of-year Annual Evaluation Report, please elaborate below.
11. Additional Feedback
11a. Please add any ideas you may have for future training webinar topics or Training Workshop sessions.
11b. Please add any additional comments, ideas, and suggestions about how JFNA can better support future programs.
Thank you for completing the Technical Support Survey.

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Technical Support Survey

1. Check-In Calls

2. Email Inquiries

3. Telephone Inquiries

4. Individual Consultations

5. Communication with Other Cohort Members

6. Quarterly Reports

7. Evidence of Match Forms and Work Plans

8. Modification Requests, Carryover Requests, and No-Cost Extension Requests

9. End of Program Summary

10. Evaluation Update Report and Annual Evaluation Report

11. Additional Feedback