What is your return policy?
We offer a 100% hassle-free online cancellation and full refund until your school order deadline. To submit a cancellation or refund request, simply email firstname.lastname@example.org and include your name, email, order confirmation number, and the reason for your cancellation or refund request.
To qualify for a refund after the online cancellation period, simply return the entire kit with all contents, unopened, within 30 days of delivery. Shipping costs to return the kit to Sprout are the responsibility of the customer. Please email email@example.com for instructions on how to return your order once shipped.
We pride ourselves on superior product quality; however, if you find a defective product in your child’s kit, we offer a 100% no charge replacement or refund on defective products. Please capture an image of the defective product and email your request to firstname.lastname@example.org.