SITRO Store Warranty Claim Form

Warranty Application Form

Trade Partner / Store
Date

DayMonthYear
Date
Additional Information
1. Only one claim per submission will be processed.

2. Pictures of the claim are mandatory for us to evaluate.

3. It is in our right to disapprove any claim request that is found incorrect or fraudulent.
Claim Status
Store
Store Name*
Store Number (If Applicable)
Store Contact*
Store Email*
example@example.com
Store Phone Number*

Area CodePhone Number
Store Address*
Reason For Claim*

FaultsDamageIn Transit DamageShort Delivered / Incorrectly Supplied Goods
Collection*

In StoreExternal WarehouseOther (eg: Short Ship)
Contact at collection point*
Primary onsite contact
Warehouse Phone Number*
Please enter a valid phone number.
Collection Address*
Claim Number (Please attach your claim at the bottom of this form in the related upload section)
If Applicable
Purchase Details
End Customer Name
End Customer Receipt Attachment (or Service Report)*

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Sitro Product Number 1 (If not appearing in the dropdown menu, manually enter the model number) *
If you have difficulties completing this section, please call 1300 174 876
Sitro Product Number 2 (If not appearing in the dropdown menu, manually enter the model number)
If you have difficulties completing this section, please call 1300 174 876
Sitro Product Number 3 (If not appearing in the dropdown menu, manually enter the model number)
If you have difficulties completing this section, please call 1300 174 876
Describe the issue-damage*
Please provide a short description of the damages/faults to stock (20-50 words)
Original Carrier Connote Number (If known)
For Transit Damage only
Fault-Damage Image/Video*

Please upload min 3 images or a video from different position to better show the damage or fault.
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Transit Damage Picture*

Please upload min 3 images from different position to better show the damage.
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Purchase Date*

DayMonthYear
Return Date*

DayMonthYear
Sitro Invoice Number
If Known
Original Store PO
If Known
Purchase Method*

OnlineIn Store
Serial Number / DOM (date of manufacturing)
Please refer to the Data Label which is on the product.
Claim File Upload (Excel Spreadsheet, Service report, Multipurpose file)

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Please verify that you are human*
Should be Empty:

Warranty Application Form

Store

Purchase Details