Terms
Payment Methods
Payment will be made to the Pretty In Primp LLC via Cash, PayPal, Cashapp, Venmo, Zelle or an approved payment card, or by any other payment method determined by Pretty In Primp LLC. A DEPOSIT IS REQUIRED TO SECURE YOUR DATE. We do not do soft holds. The remaining balance is due 3 days before event date. WE DO NOT ACCEPT PAYMENT THE DAY OF. If balance is not paid within 72 hours of date needed, Pretty In Primp LLC has the right to terminate the contract, and NO REFUNDS WILL BE GIVEN.
Modifications
The Client and Pretty In Primp LLC must agree to any changes to this contract in writing. If a change is to be made to the order after 24 there will be a $10.00 surcharge for correction of items prior to creation.
Warranty
No refunds will be provided for the work completed or services performed under this contract. Services or work completed are warranted to be free from defects in materials or workmanship. Pretty In Primp LLC guarantees good quality merchandise, in good condition. If our equipment is damaged in your care, you are responsible for ALL fees for fixing/replacing said merchandise. This fee is not to exceed $1000.
Freestyles & Designs
Pretty In Primp LLC takes pride in creating, decorating, and freestyling unique designs for ensembles, treats, favors, etc. This clause is in place to act as an agreement that the customer agrees to the freestyle choices chosen by said company. Designs are created at the discretion of the company. All samples will be provided (IF NECESSARY) and included in the invoice, no changes can be made after invoice is paid.
Pretty In Primp Team Safety
We love providing an amazing experience for all our customers, party goers, & guests. In order for us to provide the best, we do require a few key things from our customers.
*If the party is in your home, we do need to have sufficient space to set up the party. Please have the Space clean & clear and we will return it the same way.
*We DO NOT have parties in the rain or OUTSIDE if the temperature is below 70 degrees Fahrenheit.
*If the safety of our staff is compromised, we can terminate the party & there is NO REFUND!
Rescheduling & Cancellations
Unfortunately, life does happen and it's never at a good time. If for any reason you have to cancel you party, you will have 24 hours from signing the agreement to get a FULL refund including your deposit. If the 24 hours have expired, REFUNDS ARE NOT PERMITTED. We ask that you schedule your rental or party 4+ weeks in advance. In the small circumstance that your event would need to be rescheduled, we have a $150 fee that is assessed to the final balance. We will try to reschedule you to the nearest date available. The party cannot be rescheduled until the RESCHEDULING fee is paid.
*BALANCE FOR PARTIES/EVENTS IS TO BE PAID 2 WEEKS PRIOR TO PARTY DATE.*
*Chair Rentals are Non-refundable, to change the date its a $25 fee.*
*Pretty In Primp LLC will deem what is or isn't a tragedy, to waive the fee for rescheduling. It is up to the descretion of our company. If the refund is granted, it could take up to 14 business days to be returned.*
*RESCHEDULING PARTIES/EVENTS CAN ONLY BE RESCHEDULED 30 AFTER CANCELLATION. We require a date for rescheduling, not for the party to be held.*
Set-Up & Breakdown
Pretty In Primp LLC requests a set-up time approximately 2 hours {PRIOR TO START OF GATHERING} to efficently decorate the event. This time will allow us to prepare the space to your liking, before the guests arrive. If you are not able to alot that time frame for decorating, we can still accomodate, HOWEVER, we can not guarantee that the space will be fully decorated before the start of the program. We will be at the event 30 minutes before the event is over to gather our merchandise and break it down. WE ARE NOT RESPONSIBLE FOR CLEANING THE VENUE. Please disgard all utensils on tables, balloons that aren't being kept, etc. PRETTY IN PRIMP will breakdown stands, and personally hand you any backdrops that were displayed. PLEASE DO NOT TRY AND BREAKDOWN OUR STANDS. Broken equipment will be reimbursed if mishandled improperly. If we are needed earlier than scheduled time to breakdown equipment, there will be an additional charge of $20. IF YOU WOULD LIKE US TO CLEAN THE VENUE AFTER THE GATHERING, THIS WILL BE AN ADDITIONAL FEE OF $100, TO BE PAID ON BOOKING DATE.
Delivery
Our delivery times are chosen by said customer. We allow up to SIX {6} HOURS of rental time. We will deliver our merchandise/equipment by the time stated with the address provided by payee. Once the time is completed, we will arrive for pick up at the time stated. When we arrive, we will notify the payee that we are on the premises, we will then provide a grace period of 15 minutes to finish all photos, opening of gifts, and all other uses of the equipment. After the 15 minute time frame is up, there will be a $30 late fee assessed to you for every 15 minutes we are waiting for said merchandise. This must be paid within 48 hours after rental. If fee isn't paid it could lead to more fines & possible litigation.