Welcome to Freeze Wellness and thank you for selecting us for your healthcare needs. We look forward to helping you along the way to great health.
Cancellation & Rescheduling Policy:
For EXISTING PATIENTS ONLY:(For new patients please see below)
All cancellations and rescheduling must be made at least THREE (Open) business days prior to your appointment, no later than 4:30pm. Please note Fridays, weekends as well as holidays are NOT counted as business days.
For example, a Tuesday appointment MUST be cancelled by the preceding WEDNESDAY before we close at 4:30pm. All missed or cancelled appointments not adhering to this established guideline will result in FULL CHARGE to your credit card on file for your reserved one hour appointment with NO credit****
For NEW PATIENTS: Cancellation/Rescheduling Policy: *** All cancellations and rescheduling must be made at least FIVE (Open) business days prior to your appointment, no later than 4:30pm. Please note Fridays, weekends as well as holidays are NOT counted as business days.
For example, a Tuesday appointment MUST be cancelled by MONDAY of the previous week by 4:30pm. All missed or cancelled appointments not adhering to this established guideline will result in FULL CHARGE to your credit card on file for your reserved one hour appointment with NO credit****
We appreciate your understanding as this policy allows us to offer open slots to other clients on our waiting list who may be in urgent need of an appointment.
If you do need to cancel please either call the office at 623-824-9600 and leave a message if it goes to voice mail, or email us at admin@mydrfreeze.com.
All appointments must be held with a valid credit card at the time of booking. Your credit card information is stored with full encryption.
We do understand that emergencies can occur beyond your control. Please contact us and we will reschedule your existing appointment and no charges will apply.
Fees: Payment of all fees are due at time of the visit.
Insurance billing: We do NOT bill insurance, nor do we take any insurance plans. If you wish to submit a HICFFA form for possible reimbursement to your insurance carrier please let us know at the time of your visit.
This form can be sent in to the address on the back of your insurance card. Please note we do NOT give forms for Medicare.
Terms: All of our fees are subject to change without prior notice. Past due balances are subject to a 2% fee per month (18% annum) service charge, plus a monthly billing of $20.
Statement: I have read and understand the above policies of Freeze Wellness and agree with them. I consent to the treatment with Dr. Karen Freeze and accept full responsibilities for all expenses incurred on my account for visits, tests, or supplements, medications, etc.
In the event of non-payment, I will bear the cost of collection and/or all court costs and legal fees should it be required.
I authorize the release of any medical information necessary to process an insurance claim and authorize payment directly to the signed physician. Due to the new privacy policies this form must be signed to disclose your private health information. A copy will be provided to you on request.