Warranty/Shipping Claim/Billing Request
Please fill in all fields with * (or marked as required). A Retrospec representative will be reaching out to support you with your request
Shop Name
*
E-mail
*
Contact Person
*
First Name
Last Name
Contact Phone
*
-
Area Code
Phone Number
Sales Rep
*
Please Select
Jay Buzby
Brian Vangel
Lisa Mycroft
Ed Tyler
Rick Randall
Perry Kramer
Other
Please select which category pertains to your request
*
Please Select
Shipping Damage & Warranty
Logistics Claim
Payments & Billing
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Shipping Damage & Warranty
Shipping Damage & Warranty
Product Info: Please select which Category pertains to your request
*
Bike
E-Bike
Paddle
Skate
Alpine
Exercise
Youth
Serial Number(s)
*
Model Name, Size & Color
Type of damage
*
New-out of box
On shop floor
Customer warranty
Other
If you chose "Other" above please explain
What's Wrong?
*
Defective
Damaged
Something Missing
Please provide additional information on what is wrong with your item(s)
*
Order #
*
EX: CS-XXXXXX or SI-XXXXXXX
Shipping Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Pictures of item and damage/claim - You can upload up to 10 images.
*
Add Files
Drag and drop files here
Choose a file
Cancel
of
Logistics Claim Form
Shipping & Logistics Claim Form
Please list all missing/incorrect items with sku/description details:
*
Issue Type
*
Where's my order?
Miship (received the wrong item)
Shortage
Lost
Other
If you chose "Other" above please explain
Claim description
*
Order #
*
EX: CS-XXXXXX or SI-XXXXXXX
Tracking Number(s)
EX: CS-XXXXXX or SI-XXXXXXX
Pictures of item and damage/claim - You can upload up to 10 images.
Add Files
Drag and drop files here
Choose a file
Cancel
of
Payments & Billing
Payments & Billing
Sales/Purchase Order Number
*
Question/Inquiry
*
Submit
Submit
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