Please use our new form found here:
https://retrospec.com/pages/dealer-support
Back
Next
Warranty/Shipping Claim/Billing Request
A Retrospec representative will be reaching out to support you with your request. Please note, the more information you provide to us, the faster we will be able to support your inquiry. We’ll get back to you as soon as possible. Please fill in all fields with * (or marked as required).
Shop Name
*
E-mail
*
Contact Person
*
First Name
Last Name
Contact Phone
*
-
Area Code
Phone Number
Who is your sales rep?
*
Please Select
Brian
Lisa
Jay
Perry
Ed
Rick
Pamela
Please select which category pertains to your request
*
Please Select
Shipping Damage & Warranty
Logistics Claim
Payments & Billing
Back
Next
Shipping Damage & Warranty
Shipping Damage & Warranty
Product Info: Please select which Category pertains to your request
*
Bike
E-Bike
Paddle
Skate
Alpine
Exercise
Youth
Serial Number(s)
*
Model Name, Size & Color
Type of damage
*
New-out of box
On shop floor
Customer warranty
Other
If you chose "Other" above please explain
What's Wrong?
*
Defective
Damaged
Something Missing
Please provide additional information on what is wrong with your item(s)
*
Order #
*
EX: CS-XXXXXX or SI-XXXXXXX
Shipping Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Pictures of item and damage/claim - You can upload up to 10 images.
*
Add Files
Drag and drop files here
Choose a file
Cancel
of
Logistics Claim Form
Shipping & Logistics Claim Form
Please list all missing/incorrect items with sku/description details:
*
Issue Type
*
Where's my order?
Miship (received the wrong item)
Shortage
Lost
Other
If you chose "Other" above please explain
Claim description
*
Order #
*
EX: CS-XXXXXX or SI-XXXXXXX
Tracking Number(s)
EX: CS-XXXXXX or SI-XXXXXXX
Pictures of item and damage/claim - You can upload up to 10 images.
Add Files
Drag and drop files here
Choose a file
Cancel
of
Payments & Billing
Payments & Billing
Sales/Purchase Order Number
*
Question/Inquiry
*
Submit
Should be Empty: