TERMS AND CONDITIONS
Parent Coaching & Counselling
Confidentiality
I understand that all coaching and counselling records are kept confidential, with the following exceptions:
- When the client can be accurately assessed as being a threat or danger to self, others or society;
- When coaching information is subpoenaed by a court and/or the Ministry of Social and Family Development.
I understand that in such instances, my coach/counsellor is bound ethically and legally to inform the proper and relevant authorities.
Online Sessions
I am aware that internet communication security is not perfect. I am responsible for securing my own computer hardware, internet access points, and password security. Focus on the Family Singapore will do their best to maintain computer files and hardcopy files of online correspondence with utmost security measures in place. I understand to maintain confidentiality for this online session, I will commit to ensuring that the session takes place in an environment that is private and quiet with no other persons around and with minimal distractions. I also understand that I am not allowed to make an audio or video recording of any portion of the session.
Technology
I understand that Focus on the Family Singapore is not responsible for my equipment failure, e.g. camera, and/or Internet service, and/or for any lapses in confidentiality that are in direct response to my actions or issues arising from other communication platforms such as Zoom or MS Teams and internet provider.
Risk
I understand that coaching is not a crisis-based clinical service. This service is not suitable for clients who have suicidal or homicidal thoughts, or who are experiencing acute mental health problems, such as manic or psychotic symptoms.
It is my responsibility to inform the coach at Focus on the Family Singapore if I am at risk of harm to myself or others.
If I was not formerly at risk, but should become at risk of such harm to self or others, I must immediately report to my coach at Focus on the Family Singapore. I understand that in such cases, I may be referred to another relevant provider.