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Your voice matters

Your voice matters

As the Managing Director, I'm dedicated to delivering the highest standards of care and service, actively responding to all feedback, whether shared anonymously or not. Your insights drive our continuous improvement efforts. Join us in creating welcoming homes for all. Thank you ~ Shyamal Raja
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    • Alston House Residential Home
    • Enderby Grange
    • George Hythe House Residential Home
    • Gokul Vrandavan Residential Home
    • Long Lea Residential Home
    • Parkhouse Grange
    • Portland House Residential Home
    • The Magnolia Residential Home
    • The New Wycliffe Home
    • West View Residential Home
    • Whetstone Grange
    • Holmfield Day Centre
    • Quality Assurance Team (QAT)
    • Maintenance Team
    • The Head Office Team
    • Accounts / Finance or Payroll
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    Try to give clear examples of what they did well. This information will be shared with the service, department, team or individuals when appropriate.
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    For example, if it's one of our care homes, be as exact as you can about which room, floor or part of the home. If this is about a department or individual then please make this clear.
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    Give exact dates if you can - or tell me which month or year it was, or if it's still happening now.
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    This includes if you were a contractor or a volunteer. It also includes if you work there now.
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    This is optional.
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    The more detail you give, the better. It helps me if you can tell me what was bad and anyone that was involved.
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    All my services, departments and teams have a procedure for making formal complaints. If you make a complaint they should look into it and send you a response. They would also like to have positive feedback.
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    To complete the form, please answer the following question. This step helps prevent automated submissions and spam.
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