IMPORTANT

Flat faced dogs are often have airway issues that can cause suffocation under anesthesia.

We recommend these dogs get airway surgery at the same time as the spay/neuter. We do not do airway surgery. Talk to your veterinarian for options.

Surgery is done at our doctor’s discretion. Deposits will be applied to the exam for dogs turned away without surgery.

There is an added surgery fee for the extra care given to these breeds.

Does your dog get stressed at vet visits, when caged or when separated from you? If so you need to see your veterinarian to get medications you can give 1 1/2 hrs before arrival. Stress in flat faced breeds can lead to a life-threatening cycle of overheating and trouble breathing.

ENGLISH BULLDOGS-If your dog makes snoring noises while awake, gets easily winded, gets easily overheated or gets easily anxious, do not schedule with us. If none of these are an issue, do not schedule until you have emailed info@aceofspays.com with 1) medical records from your vet, 2) a photo of a side view of your dog that includes head and tail, and 3) a photo of a front view of your dog's face.

You can put a pet in ANY of the scheduling fields shown below.

Schedule the top left-most appointment the client is willing to take. 

The appointment slots will not be visible until you answer the question above about the need to trap the cat.

MANAGEMENT OVERRIDE Spaces

use as LAST RESORT!!

This is intended for last minute additions to the schedule!!!

If you use this because of a vacation date, if we lift the vacation for any reason, we can easily overbook the day for cage space or total # of female dogs.

Our limits are:

• 8 FD max
  • 2 LFD
  • 1GFD
• 5 large dog cages
• 2 giant dog cages
• 20 private slots on t-F (remeber you also have 15 FOBCAS coming)
• 40 private slots on other days

If we use this instead of opening a vacation day for a minute to put a pet in there, we should send an email to self to remind us to then either move it into an appropriate slot when we have time, or put a fake person into one of the regular type appointments to block it from accidentally being filled

For GFD's Management is Needed to Look for Earlier Appointments. Follow directions below.

Still not soon enough (even with override)?

Tell the client: "I will e-mail management to look for an appointment sooner than this. They often can find something but in case they cannot, if one of these appointments is do-able for you, I recommend we schedule it to hold the slot. Would you like to do that?"

If they opt to schedule now:

1. check the box below "Scheduling Holding Appointment"
2. Fill in the reason for rescheduling and preferred dates section.
3. complete the scheduling process as normal including taking the deposit 

If they opt to wait:

1. check the box below "Not Scheduling Holding Appointment"
2. Fill in the reason for rescheduling and preferred dates section.
3. Collect all the client information by completing the form. 

Aggressive Dog Policy

Medications (pre-meds) given 2 hours before a stressful event minimize fear and significantly decrease aggressive behavior. 

For the well-being of your dog and the safety of our staff, dogs that are aggressive at the time of exams will not undergo surgery and your deposit will be lost.

To increase the likelihood we are able to perform surgery, please see your veterinarian to get prescriptions for these medications (pre-meds) well before your surgery date.*

This policy, as well as medication information you can share with your veterinarian, will be emailed to you. If you do not get the email, please call us.

Muzzles

We recommend basket muzzles. We will never leave a restrictive muzzle on a dog for any length of time. More information will be sent to you via e-mail.

*By law, we need to have a veterinary-client-pet relationship to dispense any medications. Since we have not met your pet, we cannot prescribe medications to be given before surgery. You need to get them from your regular veterinarian.

Dog-Dog Aggression Policy

For the safety of your dog and others, please muzzle your dog right before you exit your car to come into our building.

Pregnancy Information & Policy

There is an extra charge to spay pregnant dogs. Additionally, for dogs near term, you may be requested to purchase fluids as an add-on to the spay. You will get a call the day of surgery if this is the case. Please be aware that fetuses are aborted during spay surgery.

Cat Pregnancy Information & Policy

Pregnant cats can be spayed at no extra charge for the spay itself. Sometimes the veterinarian will request you be called to add fluids to your bill. This only happens with cats that are near term. Please be aware that fetuses are aborted during spay surgery.

Signs That Your Dog Is In Heat

Dogs in heat will have a swollen vulva and/or vaginal bleeding, and increased attention from intact males 

The Total Heat Cycle Lasts about 3 Weeks

Usually, the vulva swells first, they start bleeding a week later, the bleeding last a week and, if not bred, the vulva swelling regresses and the heat cycle ends about a week after the bleeding stops.

Age of First Heat/Frequency of Heat Cycles

Dogs generally go into heat every 6 months with the first heat cycle starting between 5 months and 1 year old.

What Happens if She Goes Into Heat?

Dogs spayed during or within 9 weeks of the end of their heat cycle can exhibit signs of false pregnancy. These signs can include aggressive behavior. We recommend waiting for surgery unless she is housed with or exposed to intact male dogs, including littermates.

There is an added fee to spay dogs in heat and, in some rare cases, the doctor may opt to send the dog home rather than do the spay while she is in heat. In these cases, you will not know she is going to be sent home until after 11 am when the doctor completes pre-operative exams.

Retained Testicle Policy

We do not remove internally retained testicles. When testicles are able to be felt but are not in the scrotal sac, surgery may or may not be performed at doctor discretion. When performed, there is an added fee.  If you are concerned about potentially being turned away after you have already dropped off, please do not sign up for the clinic.

IF CLIENT SAYS THEY PREVIOSULY PAID, CHECK QBO TO BE SURE BEFORE MOVING FORWARD

Link to QBO Client List in case client says they previously paid

 If there is a deposit that was not previously used, you will see an invoice and payment with the pets name. 

If it says NO SHOW or REFUNDED, next to the name, you need to tell the client the status and then untick the deposit override box to take a deposit. If they give you a hard time, leave the deposit override and click manager needed re previos deposit

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If you take a payment other than through jotform, an email will go to the office so tht the NRD invoice and payment can be entered into qbo at your convenience, instead of right now.

SOP  debit or credit card deposit (use the clover devise next your desk)

SOP  care credit deposit (go to the care credit website)

SOP  cash deposit (you will need to make a nrd invoice for this one bc you need to give the client a receipt)