Can you create tags with the label you desire?
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Yes
No
Unsure
When tagging a call, is it possible to have different tags in each customer account?
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Yes, you can have more than 1 tag for each call. It is important to understand if we are just tracking inquiries, specific products, job requests, etc., or could they all be labeled under one tag "leads"
No, there is only one tag possible for a customer account
Do we caution on the side of saying it's a lead or not saying it's a lead?
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Saying it's a lead, an example would be they ask for a service but that service can't be provided for whatever reason
Not saying it's a lead
Are listening to every call important even if it's a 30 second call, for tagging purposes?
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Yes, listen to every call no matter the length of the call
No, we only listen to calls that are at least 45 seconds
What questions do you have?
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