Our goal is to provide quality care in a timely manner. In order to do so. we have had to implement an appointment/cancellation policy.
Appointments are in high demand, and your early cancellation will give another person the opportunity to have access to a spot. This policy enables us to better utilize available appointments for our guests. This also applies to arriving on time. We are only able for accommodate late arrivals to a point before it will interfere with the quality of service you will receive and impact the next guest's appointment. So please show up on time!
50% nonrefundable and nontransferable fee will be charged for services canceled or no-call/no-show within 24 hour window before appointment. For general courtesy, please give me a 24-48 hour window if possible to cancel your appointment.
Within 24 hour reschedule is a 50% nonrefundable and non-transferable fee of the scheduled services. If the rescheduled service is outside of the current work week. Meaning Monday through Saturday of current week, there will be a 50% nonrefundable and nontransferable charge for scheduled services rescheduled.
I have a 5 minute grace. After 5 minutes there is a $7 up charge to your appointment time. No call no-show is considered after 10 minutes past your appointment with no contact. If I am able to service +10 minutes past your originally scheduled appointment time. There will be a $10 convenience fee on top of service price.
For lash extension clients, you should be coming to your appointment with no make up on your lash extensions, and preferably clean skin and eye area free of moisturizers. If you do not come to your appointment with clean well-kept lashes you could be charged an additional $10 convenience fee for a lash bath.
For all lash extension appointments, with the exception of full sets, you are required to have a minimum of 40 to 50% of lashes remaining. If you do not have 40 to 50% of remaining lashes you will be charged for a full set.
I am happy to answer any questions regarding this cancellation policy.
By signing and dating below you agree to have read and fully understand the above Appointment Cancellation Policy and agree to be bound by it's terms. I agree to pay the cancellation fee in the event of a missed appointment.