If you have an internal team member outside of the development team ask for customer information what do you do?
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Get on the call
Ask a sales rep to get on a call with you
Ask Carson if you should get on a call with the customer
If you have an internal team member outside the development team ask you to make a website edit, what do you do?
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Have them submit a ticket and report to Carson. You are not to do anything until the website edit is approved by Carson or Sheri as they are the only people to provide you daily tasks
Make the website edit
If you have an internal team member outside the development team ask you the process for building a website what do you do?
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Have them submit a ticket and report to Carson. You are not to provide our process unless approved by Carson.
Just give it to them
If you have an internal team member outside the development team ask you to provide a list of daycare websites that we have done, what do you do?
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Have them submit a ticket and report to Carson. You are not to provide customer information unless approved by Carson.
Do it, it would only take 10 minutes
If you have a development team member ask you about customers or your customer list, what do you do?
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Have them submit a ticket and report to Carson. You are not to provide customer information unless approved by Carson.
Do it, it would only take 10 minutes
If you have a development team ask for help, or give you a better understanding of tools, or our process, or asks for anything outside of customer information...what do you do?
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Have them submit a ticket and report to Carson. You are not to provide our process to development members unless approved by Carson.
Do it, they are on the development team
If Carson or Sheri ask you for any information, what do you do?
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If it's Sheri have her submit a ticket and report to Carson. Carson is only to be provided information.
Provide information to Carson and Sheri as they are your direct report
If I break a procedure and realize I break a procedure what do I do? What do I do if I suspect a fellow co-worker break a procedure?
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Inform Carson immediately
Claim that you didn't realize that a procedure was broken
What questions do you have?
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