• Project Workflow 101

  • When do we meet to discuss current projects and upcoming projects (sprints) (check all that apply)? We meet more than this but these are times that we dedicate to understanding the status of your projects*
  • After a website edit is complete, what is the next step (check all that apply)?*
  • How do we use Jira (check all that apply)?*
  • What's the reason why we place in the completed website edits into Google Sheets (check all that apply)?*
  • When do we recommend for you to do website edits?*
  • How often do you do automatic updates on website edits, if the website wasn't edited?*
  • Can the automatic updates for Home Directories and MySQL be set for different times?*
  • Who is responsible for the automatic backups?*

  • Jira 101

  • Which of the following is not a type of issue? (select all that apply)*
  • A Sprint is also known as an iteration?*
  • A ______ is an issue type that refers to an unexpected problem with software or hardware.*
  • A ______ is an issue type that refers to a software system requirement.*
  • Which email will the website edits come into? (select all that apply)*
  • Developers or Carson will create the ticket in Jira depending on the source of the incoming ticket*
  • Each ticket will be assigned to specific developer*
  • Once the ticket is completed by the developer, in which stage should it be moved?*
  • Once you log into Jira, where is the first place you would go to create an issue?*
  • Once you go to the correct location, next you hit the "Create" button*
  • Which is issue is the "most" common?*
  • Once the issue is created, next you add it to a(n) ______?*
  • When do you remove issues out of your workflow*
  • If sales rep or customer asks for our JIRA credentials, do we give it to them?*
  • Is it fine to show anyone outside of the development team our JIRA workflow?*
  • Do we fulfill requests that are not in JIRA?*

  • GoDaddy 101

  • What approval is needed to edit Pizzazz Group's account settings?
  • What is the typical cost for a domain?*
  • Do we delegate access to anyone to view our account?*
  • Do we accept access to another customer's account?*
  • Are you responsible for renewing domains?*
  • What is the length of term for domains?*
  • Do we add domain privacy and protection?*
  • If I have questions, should I contact GoDaddy?*
  • What approval is needed to transfer out or in a domain? (Check All That Apply)*

  • InMotion 101

  • Do we use inmotion to host our websites?*
  • Are we able to migrate a website made in a development cPanel to a newly created cPanel?*
  • Do we do manual and automatic backups using inmotion?*
  • Do we allow access to our inmotion account to anyone outside of the development team?*
  • Does inmotion support have limited hours?*
  • Pizzazz-Group-Sign-in is the extension to the URL to use to sign in to the WordPress website?*
  • What section is the WordPress Toolkit located in?*
  • SSL stands for Secure Sockets Layer?*
  • What is the color of the circle to show the SSL certificate was successful?*
  • What are the backup types you need edit the schedule for? (select all that apply?)*
  • Which option do we choose when scheduling the backups?*
  • What is the automatic backup schedule for completed and launched websites?*
  • What is the automatic backup schedule for websites that are in development?*
  • Where can you find the domains database?*
  • In which section can you find the file manager?*
  • Do we need access to the file manager to manually backup a website?*
  • Do we need access to the file manager to schedule automatic backups for a website?*
  • Do we need access to the file manager to export our database?*
  • Do we need access to the file manager for website migration?*
  • What type of file do you compress the public_html to?*
  • What is the correct format when renaming the public_html.zip? (example will be pizzazzgroup.com)*
  • Does inmotion support have limited hours?*
  • Do you need a verification code for inmotion support?*
  • If something is urgent and not easily resolved in a sufficient time frame, what is the best method for contacting inmotion?*
  • If a customer/sales rep/third party asks for our inmotion credentials, do we give it to them?*
  • If a customer/sales rep/third party asks for the WordPress login credentials, do we give it to them?*

  • Divi 101

  • Is Divi support available 24/7?*
  • Where can you find the Divi support?*
  • Does Divi keep a library of all your past support questions?*
  • If sales rep, customer or third party asks for our Divi credentials, do we give it to them?*
  • If a sales rep, customer, or third party asks us for examples of what we can do in Divi such as a mock up, do we provide it?*
  • If you need to give access to our WordPress account to Divi or another developer for help on a website, what is the process?*
  • How do you give access to the outside developer?*
  • After the outside developer completes the project what is the next step?*

  • Website Other 101

  • Website Updates 101

  • JotForm 101

  • Does each company have their own individual fold in Jotform?*
  • How would you name the folder for one of our companies? *

  • Google Tags 101

  • Google Analytics 101

  • Google Places 101

  • Synup 101

  • Callrail 101

  • Zapier 101

  • Matterport 101

  • Procedures 101

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