TBB New Guest Form

Requested Service Provider Name

Name

First Name Last Name

Cell

Please enter a valid phone number.

Email

example@example.com

BDAY

Date

How did you hear about us?

What services are you interested in booking?

Have you ever used box color? If so when?

Do you have well water at home or school?

Have you had corrective color in the past two years?

Have you had a keratin treatment in the last year?

Have you had bleaching in the past two years?

Have you had a perm or relaxer in the past two years?

Are you currently on any prescribed medication?

Do you have any allergies or medical conditions we should be aware of?

Are you using products that contain Accutane, Differin, Retinol or Acids?

To the best of my knowledge, I am not showing any signs of sickness, including cough, fever, tiredness, shortness of breath.

I understand and agree to the company's last minute cancellation and no show policy.

listed below

Name

First Name Last Name

Signature

Clear

Date

Salon + Spa Policies

Company Guarantee + Redo Policy

We want you to be 100% satisfied with your overall experience. We know that your self care time is important to you and we want you to be happy from the moment you step through the door until the moment you check out! If you are unsatisfied with your experience, we will make any necessary adjustments so you can leave our salon and spa feeling amazing! After all, we are trying to build a long lasting relationship with you and be your trusted salon and spa for life!

Please review our updated policies, and sign below to show you understand and agree to them! If you have any questions about the following please ask one of our team members and we will be happy to assist you!

➡We do not issue refunds. If you are unsatisfied with your service we are happy to make adjustments for you.

➡Adjustments can be performed within 7 days of your initial service date.

➡Adjustments will be full price if you, or another professional make any adjustments to the cut/color.

➡Chemical hair and skin services are only guaranteed if you invest in the recommended products from our salon and directly.

➡A color redo service has a color fee of $20 per bowl of color needed to make the adjustments, and includes a blow-dry service.

➡Your service provider will tell you directly if your goal cannot be achieved in one sitting.

➡If your goal cannot be achieved in one sitting, or if you have box color present in the hair, you will be asked to complete our multi-step color agreement.

Company No-Show and Last Minute Cancellation Policy

Due to the high demand of our team, we have no choice but to require a credit card to secure all reservations. Credit cards are stored securely and encrypted through our trusted booking software. Please give the courtesy of 24 hours notice for any reservations changes and cancellations. We reserve the right to process the card on file $XX for any changes and cancellations outside of the 24 hour window. We apply the same policy to no-shows. Thank you for understanding.

Company Re-Do Policy

We take great pride in our work. Our team is highly educated and trained. We do our very best to deliver long lasting results. If recommended after care products are not purchased with us we can not offer a redo or adjustment after 7 days of your appointment. The redo policy doesn’t cover a change in the style or color from the initially requested. We do not offer refunds, there are no exceptions to this. Redo charges may apply. Adjustments will be full price if you, or another professional make any adjustments to the cut/color.

Company Return Policy

We guarantee every product we carry in our salon and spa. During our service, we strive to educate you on how much, how often and how to apply each product. If you find that the product doesn’t perform the way you were expecting, feel free to bring it back and swap it out for a different product, or we are happy to show you how to use the product again! We are unable to issue refunds for any products since we will not be able to use them after they’ve been opened.

Sick

Your health is our top priority. We will not be accepting sick guests. If you are not feeling well , please reschedule your appointment. We reserve the right to refuse service if we feel you are sick or incoherent.

Children

Due to the relaxing nature of the salon and spa experience, we respectfully request children be brought to the salon only when the child is receiving a service. Appointments for children under 13 can be made through the parents account.

Pets

As much as we love our furry friends, please leave your pets at home. It is against regulations for animals to be inside the spa unless it is a service animal.

New Guest Form

Hair History