Customer Service Support Ticket

Customer Service Support Ticket
Do you have questions about your order? Do you need technical assistance with your tuner? Or do you have any other questions or concerns?

Please fill out the ticket below. Make sure to include the name and email used on your order as well as your order number (emailed to you after purchase) so we can assist you.

Our support team generally responds within a few hours of your submission. But keep in mind, it may take up to 1 business day for a response.

Team hours are Monday to Friday 10:30am to 6:30pm EST.

Please fill out the ticket below with as much information as possible so we can best assist you.
Name ( Same as used on Order) *

First NameLast Name
Your Email Address ( Same as used on Order) *
Tech support solution will be sent to this email address.
Order Number ( Emailed to you after Purchase) *
Select Which one Applies
Which Delete Tuner Did you Purchase? *
Select Which one Applies

I have an Error MessageI have installation QuestionsI made a Modification/Upgrade to my truck
Tech support can take 1-2 Business Days to process, once we have a solution, we will contact you via email. Please write in detail what issue you are experiencing and include pictures of your error codes or anything useful for us to have to understand the issue you are experiencing. Thank you!
If you are expirencing any issues with your RaceMe Ultra tuner, please first check in with the RaceMe Support page (info below)

Our technicans do not build raceme tunes, we are partnered with RaceMe canada and their team will be able to assit your tune isses/questions.

CONTACT INFO RACEME CANADA

RaceMe Contact : https://racemecanada.com/support/

Here is their direct email address :
tech@racemecanada.com

Phone : 1-844-572-2363

IMPORTANT NOTE PLEASE READ

Please note, RaceMe Canada is who you want to be reaching out to. There is another company called "Raceme Official" this is NOT the correct website to go. ONLY comminucate with us, The Diesel Dudes AND RACEME CANADA

Please ONLY reach out to RaceMe Canada, Link above. Do not reach out to "raceme official", we are not affiliated with that company.

Thank you
If none of those prompts applied to you, please provide us as much detail as possible. Our support team will require detailed information in order to assist you.*
What is the Year/Make/Model Of your truck?*
Install Question - Select which one applies*

What Do i Install first? Tune or Hard Parts?How do I find my tune file on my Delete Tuner?Can I unplug my tuner after it is installed?I installed my delete tunes, but I am still getting codes - What do I do?I am not sure if my tunes actually installed - How can I check?How to clear Permanent code?I have DTC codes before install - What do I do?I made an upgrade to my truck before install - What do I do?Where does my Switch(SOTF) go?How does my switch(SOTF) work?I think my switch(SOTF) is not working...My Truck has some power issues - What do I do?My Transmission is acting strange - What do I do?Where is the Transmission Tune?I HAVE A DIFFERENT PROBLEM
Select the EFI LIVE Error code you are receiving*

$2081$0340$0502$053E$0536DTC CODES (Example P103E, P110F..Etc)OTHER ERROR CODE
Enter your Error/DTC code*
example: $053E ( if multiple codes, separate with a comma) example $053E,$0281...
Please list all Modifications you have made on your truck*
Which Item are you needing help with? ( select all that apply)*

EGR InstallDelete Pipe InstallOther
Clearly state the issue you are experiencing. Please add as much detail as possible so we are able to fully understand the issue we need to address. *
Please include pictures of your error codes or anything useful regarding the issue you are experiencing.

Cancelof
Missing parts to your order, Select all that apply. If you are missing any items please attach pictures of what you have received down below*

I am missing parts in my EGR KitI am missing parts in my Delete Pipe KitI am missing a cable with my tunerNot applicable
Tracking Item: Select all that apply*

I am missing my TunerI am missing my EGR KitI am missing my Delete pipeNot applicable.
Upload pictures of what you have received if you are missing parts

Cancelof
If the button down below says "undefined"... Click on the button. If nothing happens, click on it again wait a few seconds. Let it load. You should see a confirmation message. If nothing happens, refresh your browser, if still no luck, email us at support@thedieseldudes.com
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