Nick Scali Customer Service and Claim Form

Customer Service and Claim Form
Nick Scali delivers thousands of orders on a monthly basis for our customers across Australia and New Zealand. Although we employ the strictest quality assurance practices, please understand, on rare occasions issues outside our control can arise

Should you have an issue with a Nick Scali product that you believe is under warranty, please lodge this form detailing the issue. This will create a ticket with our service department who will follow up with you within 5 business days.

Thank you,

Nick Scali Customer Service Team
Website
Email*
example@example.com
Name

First NameLast Name
Address*

Street/Building Number, Level, Lot etc..

Street Address

SuburbState

Zip Code
Has your address changed since the order was placed?*

YesNo
Address at time of order*

Street/Building Number, Level, Lot etc..

Street Address

SuburbState

Zip Code
Contact number*
Please enter the best number to contact you on
Order number*
The order number pertaining to this order
Order date*

DayMonthYear
The date your order was placed
What product are you claiming for?*
Please upload relevant photos/files *

Include: Photos of the whole item, the affected area close up, the ID Tag and please upload a copy of your invoice.
Cancelof

Dining Table
What is wrong with the Dining Table?*

There's an issue with the topThere's an issue with the base/frame/legsIncorrect product
What is wrong with the dining table top?*

It's scratchedIt has a chip on itThe product does not meet expectations

Coffee Table
What is wrong with the coffee table?*

There's an issue with the topThere's an issue with the base/frame/legsIncorrect product
What is wrong with the coffee table top?*

It's scratchedIs has a chip on itThe product does not meet expectations

Mattress
What is wrong with the mattress?*

SpringsFoamPipingRip or TearStainIncorrect product

Buffet
What is wrong with the buffet?*

TopCabinetBaseIncorrect Product
What is wrong with the buffet top?*

It's scratchedIt has a chip on itThe product does not meet expectations

Television Cabinet
Whats is wrong with the television cabinet?*

TopCabinet/drawersBaseIncorrect Material
What is wrong with the television cabinet top?*

It's scratchedIt has a chip on itThe product does not meet expectations

Rug
What is the issue with the rug?*

It's damagedIt's the wrong sizeDesign does not meet expectations

Customer Service and Claim Form