CUSTOMER SUPPORT

We make good stuff and we stand behind it.
We want our customers to be happy with our products. While we make every effort to ensure quality design, manufacturing, and packaging, mistakes can happen.

If your product is missing parts, has a defect, or even if you broke it out riding, please fill out the form below and we will work with you to find a solution. Using the form below will result in the fastest resolution.

If you require assistance concerning freight damage please do not use this form and contact us immediately! Freight damage claims must be reported and processed within 48-72 hours of delivery. Call us at (855) 398-6540 and use this form.
WARRANTY AND SERVICE REQUEST FORM
Name
First & Last Name
Dealer
Please leave this Blank if you are not a dealer or ordered direct.
Email Address
example@example.com
Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Purchase Date

MonthDayYear
Date
Product / Part Number
Which product you need warranty service on?
Describe the issue
Claim Picture

Cancelof
Depending on the situation, replacement cost and/or shipping costs may apply.

Alternative Ways to Contact Us
Filling out the form above will result in the fastest service, however, if you’d rather drop us an email, you may do that by email us at mail@thunderbirdaz.com. Be sure to include the following information in your email for faster service:
- First and Last Name
- Phone Number
- Shipping Address
- Product needing warranty service
- The issue you are having with the product
Or, you may call us at (855) 398-6540
(Please note: we try our best to get to every call immediately, however there are times where our call volume is greater than the amount of people working the phones. The absolute best way to expedite your claim is to fill out the warranty form found above).
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WARRANTY AND SERVICE REQUEST FORM