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17
Questions
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1
In the past year have you worked a commercial vehicle recovery and not been paid?
YES
NO
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2
Have you been denied full payment based on a "Towing Cap" on an insurance policy?
(
example - $10,000 or less
)
YES
NO
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3
Are you currently involved in litigation attempting to be paid for a commercial crash recovery and cleanup?
YES - we filed
YES - the truck owner or insurance company filed against us
NO
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4
Have you ever been involved in litigation regarding a commercial truck recovery?
YES - we lost
YES - we won
YES - we settled out of court
NO
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5
What percentage of commercial truck recoveries are you never paid for?
0% - 15%
16% - 30%
31% - 50%
51% +
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6
Have you ever been contacted by a third-party invoice auditor?
YES
NO
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7
Are your commercial recovery rates regulated by a state, county, or city?
YES
NO
We are on multiple rotations and each one is different
Other
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8
If your rates are regulated, are they disputed?
YES
NO
N/A
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9
Are your call records logged electronically?
example - time of call, time of dispatch, arrival, completion.
YES
NO
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10
Are you required to respond with certain personnel and equipment under state or local towing agreements / contracts?
YES
NO
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11
If required to respond with certain equipment by local towing agreements/contracts and it is not utilized you...
Charge a callout fee
Charge your normal fees for as long as it's there
Charge your normal rate with a minimum of hours (example - 2-hour min, 4-hour min)
N/A
Other
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12
Does your company perform its own motor fluid cleanup?
YES
NO - Refer to subcontractor
The agency who called us to respond calls their own resources
Other
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13
If your company performs its own motor fluid cleanup you...
Invoice under the wrecker service and include it on the wrecker recovery invoice
Invoice separately under a different company with common ownership
N/A
Other
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14
Do you feel there may be a threshold that triggers a dispute over charges?
YES - 10,000
YES - 25,000
YES - above 30,000
NO
Other
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15
Whom do you feel causes the greatest barrier to being paid for your services?
Truck Owner
Insurance Company
Third Party
Other
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16
Do you have any comments that could help support your answers?
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17
OPTIONAL
If you wish to stay informed about this survey please provide your contact information
Name
Company Name
Please enter your email
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