Our booking policy for all our services are as follows: We utilize the Square Appointments app for both booking and payments.
Payments are required to be paid in full at the time of booking to secure your appointment. In addition, please note that our team manually reviews and approves all booking requests. In the event that we deny a request, you will not be charged. However, we do not issue refunds for any confirmed bookings. We appreciate your understanding and cooperation in adhering to our policy.
Your therapist will always arrive 15 minutes early to set up for your appointment =. To ensure that your treatment starts on time, please provide us with detailed instructions such as apartment number, gate codes, name registered with guards, elevator pin, hidden streets, gated community instructions, etc.
Please make sure to provide a 10 X 10 Space.
Cancellations
Please be sure to reschedule appointments 48 hours prior to your scheduled appointment (make sure to read rescheduling policy).
Cancellations will result in a forfeited session if it's not done before the 48 hour deadline.
Rescheduling
You are allowed to reschedule 48 hour prior to your scheduled appointment (No additional charges will be applied the first time, all other will require a rescheduling fee of $50).
Notices after 48 hours will result in a forfeited session or we may offer you a rescheduling fee of $50 to reschedule your session.
Refunds
We absolutely do not offer refunds. All sessions are non refundable. If you need to reschedule please notify us 48 hours prior to your appointment or your forfeit your session.
By signing below, I confirm that I have read, understood, and agree to abide by the booking, appointment preparation, cancellation, rescheduling, and refund policies set forth by Helen LMT. *