I understand that all online and mailed payments must be received by the Alf Museum at least TWO WEEKS before my reservation date and that if payment is not received, my reservation date will be released.
I understand the rescheduling and cancellation policy. Tours may be rescheduled up to 14 days before the start of my tour date. All cancellations made at least 14 days before that date of my tour are eligible for a full refund. All cancellations made between that 14 - 5 days before the date of my your will result in a 50% cancellation fee deducted from my refund. For cancellations made less than 5 days before the date of my tour and for no-shows, refunds are not eligible. If cancellations are due to special circumstances, please email our tours manager using the email below.
The Alf Museum reserves the right to cancel tours and programs at any time. For cancellations made by the Alf Musuem, a full refund will be issued.
For questions about payments, rescheduling, or cancellations, please contact Monique Reyes, Tours Manager at mreyes@alfmuseum.org or by phone at (909)482-5229.