Cancelation / No Show Policy
We respectfully ask that you provide us with 48 hour notice prior to your appointment time of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 48 hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and our other clients miss the chance to receive services they need.
For this reason, you will be charged 50% of the service amount for appointments cancelled less then 48 hours prior, and 100% for sessions cancelled less than 24 hours prior to the appointment time. We reserve the right to require a credit card number to book appointments so that appropriate fees may be charged if a late cancellation does occur.
We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather or unforeseen circumstances and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.