Standard 5: Learner Outcomes and Performance
Providers must support and monitor learner success through systems that promote satisfaction, retention, and achievement of learning outcomes. Demonstrating learner performance is essential to the credibility of any educational program.
Monitoring Achievement and Retention
Providers must track and analyze key performance indicators, including:
- Program-level retention and completion rates
- Licensure or certification exam pass rates (if applicable)
- Employment outcomes where career placement is a program goal
These metrics must be reported annually in the Annual Review Report, including:
- Learner-level retention and completion data
- Verified employment outcomes (if claimed)
- Year-over-year trend analysis
Learner Outcome Benchmarks
Minimum standards and target benchmarks for outcome-driven programs are as follows:
Indicator |
Minimum Standard |
Target Benchmark |
Retention (program-level) |
60% |
70% |
Completion or Placement (if applicable) |
60% |
70% |
Providers falling below the benchmark but meeting the minimum standard must develop and submit an Improvement and Monitoring Plan with supporting data.
Consideration of Context
CEQAC may consider extenuating factors (e.g., program length, test cycles, learner demographics, or economic conditions) when evaluating outcomes. However, providers must still demonstrate effectiveness through alternate indicators such as learner assessments, employer validation, or third-party reviews.