John Tillman Customer Feedback Survey

1

Before we begin the survey, can you please let us know your job title or job function?* This field is required.

I.e. Senior Buyer, Customer Service Rep, Outside Sales, President, Accounts Receivable, etc.

2

How satisfied were you with the knowledge of John Tillman's customer service representatives?

Very satisfied

Somewhat satisfied

Neither satisfied or dissatisfied

Somewhat dissatisfied

Very dissatisfied

N/A - This question does not apply to me or my job function

3

We're happy to hear that you were satisfied with the knowledge of our customer service reps. Are there any positive experiences that we can share with the team? If not, please click "NEXT" to advance to the next question.

4

We're sorry to hear that you were dissatisfied with the knowledge of our customer service reps. Is there anything specific we could do to improve your experience? If not, please click "NEXT" to advance to the next question.

5

How satisfied were you with the overall quality of your customer service experience with John Tillman ?

Very satisfied

Somewhat satisfied

Neither satisfied or dissatisfied

Somewhat dissatisfied

Very dissatisfied

N/A - This question does not apply to me or my job function

6

We're happy to hear that you were satisfied with the overall quality of our customer service. Are there any positive experiences that we can share with the team? If not, please click "NEXT" to advance to the next question.

7

We're sorry to hear that you were dissatisfied with the overall quality of our customer service. Is there anything specific we could do to improve your experience? If not, please click "NEXT" to advance to the next question.

8

How satisfied were you with the accuracy and completeness of your shipments from John Tillman?

Very satisfied

Somewhat satistifed

Neither satisfied or dissatisfied

Somewhat dissatisfied

Very dissatisfied

N/A - This question does not apply to me or my job function

9

We're happy to hear that you were satisfied with the accuracy and completeness of your shipments. Are there any positive experiences that we can share with the team? If not, please click "NEXT" to advance to the next question.

10

We're sorry to hear that you were dissatisfied with the accuracy and completeness of your shipments. Is there anything specific we could do to improve your experience? If not, please click "NEXT" to advance to the next question.

11

How satisfied are you with John Tillman's Accounts Payable and Accounts Receivable accuracy & service?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

N/A - This question does not apply to me or my job function

12

We're happy to hear that you were satisfied with the Accounts Payable and Accounts Receivable accuracy & service. Are there any positive experiences that we can share with the team? If not, please click "NEXT" to advance to the next question.

13

We're sorry to hear that you were dissatisfied with the Accounts Payable and Accounts Receivable accuracy & service. Is there anything specific we could do to improve your experience? If not, please click "NEXT" to advance to the next question.

14

How satisfied were you with the quality and assortment of John Tillman products?

Very satisfied

Somewhat satisfied

Neither satisfied or dissatisfied

Somewhat dissatisfied

Very dissatisfied

N/A - This question does not apply to me or my job function

15

We're happy to hear that you were satisfied with the quality and assortment of John Tillman products. Are there any positive experiences that we can share with the team? If not, please click "NEXT" to advance to the next question.

16

We're sorry to hear that you were dissatisfied with the quality and assortment of John Tillman products. Is there anything specific we could do to improve your experience? If not, please click "NEXT" to advance to the next question.

17

How satisfied were you with the knowledge and responsiveness of your John Tillman Sales Representative?

Very satisfied

Somewhat satisfied

Neither satisfied or dissatisfied

Somewhat dissatisfied

Very dissatisfied

N/A - This question does not apply to me or my job function

18

We're happy to hear that you were satisfied with the knowledge and responsiveness of your John Tillman Sales Representative. Are there any positive experiences that we can share with the team? If not, please click "NEXT" to advance to the next question.

19

We're sorry to hear that you were dissatisfied with the knowledge and responsiveness of your John Tillman Sales Representative. Is there anything specific we could do to improve your experience? If not, please click "NEXT" to advance to the next question.

20

Overall, how satisfied or dissatisfied are you with John Tillman?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

21

We're happy to hear that you were overall satisfied with John Tillman. Are there any positive experiences that we can share with the team? If not, please click "NEXT" to advance to the final question.

22

We're sorry to hear that you were overall dissatisfied with John Tillman. Is there anything specific we could do to improve your experience? If not, please click "NEXT" to advance to the final question.

23

What changes would John Tillman have to make for you to give it an even higher rating?

24

Would you like to be contacted regarding your Customer Survey responses?

YESNO

25

Please Enter Your Contact Information

First Name

Last Name

Company

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