CHATTANOOGA SHOOTING SUPPLIES FULFILLMENT AGREEMENT

This AGREEMENT shall be valid for one year, beginning on the Effective Date. The AGREEMENT will automatically renew for additional one-year terms, unless either party gives notice to the other of its intention not to renew at least thirty (30) days prior to the end of the then current term. Either party will have the right to terminate this AGREEMENT for convenience upon thirty (30) calendar days’ notice to the other party. CSSI reserves the right to terminate this agreement without notice if the CUSTOMER’s account becomes delinquent.

CSSI will ship shooting supply products to CUSTOMER and/or CUSTOMER’s customer (“consumer”) pursuant to the consumers orders (“Fulfillment Services” CUSTOMER must ensure that the order, sale, and distribution of all such products complies fully with all applicable federal, state, and local laws and regulations in the jurisdiction(s) where the CUSTOMER conducts its business and where the CUSTOMER resides. CUSTOMER represents and warrants that it will: (i) comply with all applicable laws, rules, and regulations, including, without limitation, any federal, state, or local laws restricting, or otherwise pertaining to , the ordering, sale, and distribution of firearms and related shooting supply products; (ii) obtain all federal, state and local licenses and permissions to sell such products; and (iii) use commercially reasonable efforts to implement technological measures to prevent any products from being ordered by, or sold or distributed to, consumers in any jurisdiction(s) where the transaction would not fully comply with all applicable federal, state, or local laws and regulations.

CSSI’s provision of Fulfillment Services is contingent upon Customer complying fully with fee schedule in Exhibit A and all the terms and conditions in Exhibit B of this AGREEMENT. CSSI reserves the right to amend Exhibit A and Exhibit B from time to time.

CUSTOMER shall defend, indemnify and hold harmless CSSI and its officers, directors, employees, agents and subcontractors, from and against all losses, costs, claims, suits, obligations, demands, damages, liabilities, expenses and attorney’s fees on account thereof resulting from any claims arising out of, connected with, or related to: (i) any breach, or alleged facts or circumstances that, if true, would constitute a breach, by Customer of this Agreement, including, without limitation, a breach of CUSTOMERs representations and warranties in this Agreement and (ii) a CUSTOMER’s violation of any federal, state or local laws, rules and regulations.

This AGREEMENT (including Exhibits) constitutes the entire agreement between the parties with respect to the subject matter hereof. The AGREEMENT will not be modified except by a writing signed by both parties. The laws of the State of Tennessee govern this Agreement, without regard to its conflicts of law principles.

Order Fulfillment Fees (with Flat-Rate shipping selection): Included with Flat-Rate fee

Address Changes and Package Intercepts: $20.00 per parcel (box)

Insurance: $1.00 per $100.00 (optional please see exhibit B “Damages & Claims) *

Minimum order fee: $7.50 per order under $50

Restocking Fee: 15% of order total

Accessories and ammo can ship together but will ship at the higher AMMO rate (see below

Ground Economy: ($8.95 for every 8lbs)

Ground Premium: ($10.95 for every 30lbs without Ammo / $13.95 for every 30lbs with Ammo)

Second Day Air: ($35.95 for every 30lbs)

Next Day Air: ($55.95 for every 30lbs)

Ammo:

Ground Premium (only): $13.95 for every 30lbs 

 

Handguns:

Second Day Air (default): $14.95 for every 30lbs

Next Day Air: ($55.95 for every 30lbs)

Long Guns:

Ground Premium (default): ($13.95 for every 30lbs) 

 

 

Fees are subject to change at any point

• Customer must comply with Manufacturers MAP (Minimum Advertised Pricing) and UPP (Universal Pricing Policy)
• CSSI reserves the right to discontinue fulfillment of orders if MAP or UPP is not followed.
• Ultimately it is the Customer’s responsibility to ensure MAP and UPP is followed.

• CSSI does not guarantee same day shipping. However, for an order to be eligible for same day shipping, it must be received by 12:00 PM EST, including expedited air shipments. There may be times where orders are submitted prior to the cutoff but do not ship out same day.
• Orders may be canceled if CSSI is notified prior to invoicing. Orders should not be considered canceled until confirmation has been received.
• There is no fee for canceling an order prior to invoicing. An order cannot be canceled once it has been released to our warehouse for processing, if so, a 15% restocking fee will apply.
• CSSI assumes no responsibility for stock errors displayed on the Customer’s website
• Shorted orders or products identified before invoicing will be canceled. Shorted orders or products identified after invoicing will be canceled and credited back to Customer’s account.

• All Flat-Rate shipping rates apply to the domestic 48 contiguous states
• Orders to Alaska, Hawaii, US Territories and military addresses are subject to additional shipping charges.
• CSSI reserves the right to change the flat-rate shipping fees at any time
• CSSI offers a discount carrier program to provide you with a lower shipping cost, but this service will also exclude some of the services that are provided by standard carrier programs. These services include but are not limited to the ability to make package claims, intercepts, or other shipment interruptions.
• If the shipment is refused, the product will be credited to Customer’s account, minus a restocking fee and any additional shipping charges once the product is received and verified by CSSI.
• CSSI will not accept COD as a method of payment for fulfillment orders.
• There may be times where the carrier adds additional surcharges during peak seasons. These fees will be passed along to the Customer.
• Only one of our Economy Carriers will deliver to PO Boxes. If the order is submitted with a PO box instead of a physical address, the Customer may be contacted to provide a different address. If the issue is not resolved within 3 business days, the order will be cancelled.

• Claims for lost, stolen or damaged shipments should be reported by the Customer to CSSI within 5 business days of the delivery / expected delivery date.
• The package must be returned to CSSI in the original condition.
• Customer must submit a new order if a replacement shipment is required.
• Insurance is optional. If the Customer does not select insurance on an order, the Customer or the consumer is not entitled to any reimbursement from CSSI for damages, lost packages, etc.
• Credit for loss of or damage to original shipment will be issued to Customer’s account after claim has been verified by CSSI.
• All returns (damaged, defective, or rejected products) to CSSI must be processed from the Customer and require an RMA (Return Merchandise Authorization CSSI will only coordinate the returns with the Customer – the Customer must coordinate all communication with the consumer to have the products returned to CSSI.
• Refer to the fee schedule for pricing for address changes.

• Customer will submit the FFL number through the API feed with a copy of the document. The feed will accept either a PDF or JPG.
• If the documentation is missing or incorrect – a CSSI salesperson will reach out to Customer for the correct information. If there is no response within 3 business days, Customer order will be cancelled.
• Firearms orders must be submitted on separate orders than non-FFL product; otherwise, orders will be rejected by the system.
• Handguns and Long guns cannot ship together.

Please send any additional questions to: fulfillment@chattanoogashooting.com